Sharon Smith
Galloway,OH
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Wendy's
Hilliard, OH
04.2019 - Current
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Complied with all health and safety regulations while performing job duties.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Dockworker
Amazon Fullfillment
West Jefferson, OH
06.2021 - 11.2023
- Received incoming shipments and compared the contents to invoices or orders.
- Stacked cargo in designated areas according to size, type, style, color, or product code.
- Organized shipping documents such as bills of lading or packing slips for accuracy.
- Communicated with supervisors and coworkers regarding any changes in work assignments or schedules.
- Followed proper procedures for storing items based on their fragility or temperature requirements.
- Reported any damaged items to supervisor immediately upon discovery.
- Prepared outgoing shipments by sealing packages securely before loading onto trucks.
- Utilized scanners to track the movement of goods through the supply chain system.
- Cleaned and maintained work area regularly including sweeping floors, wiping down machines.
- Provided assistance to other departments within the facility as needed.
Terminal Operator
Boar's Head
Columbus, OH
08.2015 - 04.2019
- Maintained accurate records of cargo and inventory transactions.
- Inspected containers for damage or discrepancies before loading or unloading.
- Verified product counts against shipping documents prior to loading and unloading.
- Resolved discrepancies between incoming and outgoing orders by verifying quantity and quality of products being shipped or received.
- Utilized computer systems to track shipments and generate reports regarding shipment status.
- Ensured the safe storage of materials by following proper stacking techniques while adhering to company policies.
- Provided support with inventory control activities such as cycle counting, stock rotation.
Call Center Representative
TruGreen
Columbus, OH
07.2013 - 08.2015
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
Education
High School Diploma -
Whitehall Yearling High School
Whitehall, OH05-2012
Skills
- Cash Handling
- Positive and Professional
- Customer Satisfaction
- Order Coordination
- Complaint Resolution
Timeline
Dockworker
Amazon Fullfillment
06.2021 - 11.2023
Customer Service Cashier
Wendy's
04.2019 - Current
Terminal Operator
Boar's Head
08.2015 - 04.2019
Call Center Representative
TruGreen
07.2013 - 08.2015
High School Diploma -
Whitehall Yearling High School
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