Sharon Smith Bailey

Proven expert in customer retention and satisfaction, with a robust background at AT&T, where I leveraged CRM software and exceptional communication skills to enhance loyalty and reduce churn. Through strategic relationship building and targeted retention strategies, I significantly improved customer loyalty metrics, demonstrating adaptability and a results-driven approach. Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively. Hardworking and passionate job seeker with strong organizational skills eager to secure new position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough Customer Retention Specialist with 10 plus years of experience working in the wireless industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.