Sharon So
Summary
Results-oriented professional with a solid foundation in customer service and patient care. Committed to exceeding healthcare standards and enhancing customer experiences through effective communication and teamwork. Strong leadership experience supports operational efficiency and quality assurance in diverse environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Elevate Care North Branch
Niles
01.2026 - Current
- Assisted patients with daily living activities and personal hygiene needs.
- Maintained cleanliness and organization of patient rooms and common areas.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided emotional support and companionship to patients during care routines.
Cashier
Paris Baguette
Niles
10.2024 - 02.2026
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
Shift Leader
Mochinut
Niles
11.2023 - 05.2024
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted in training new employees on shift operations.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff.
- Adhered to all health code regulations while preparing food and drinks for customers.
- Checked orders for quality and completeness.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Animal Caregiver
Wrights Way Rescue
Morton Grove
08.2023 - 03.2024
- Provided adequate food, water, bedding, toys, and supplies to ensure animal comfort and well-being.
- Monitored animal health and behavior, promptly reporting changes or concerns to supervisor for timely intervention.
- Implemented enrichment activities for animals housed in the shelter such as walks or playtime.
- Cleaned kennels after each use during meet and greets to maintain sanitary conditions for both humans and animals.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Conducted regular inspections of enclosures for safety hazards and maintenance needs.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction and fostering positive relationships.
Student Tutor
Forging Opportunities for Refugee Children
Chicago
09.2022 - 05.2023
- Worked closely with students to help develop science and writing skills.
- Provided homework help and test preparation strategies to improve test-taking skills.
- Encouraged positive study habits, such as note-taking, goal-setting, and organizational skills.
- Collaborated with other staff members to ensure that all students had access to quality instruction and resources.
- Monitored student progress and provided feedback on areas of improvement.
- Utilized various teaching methods, including online platforms, visual aids, hands-on activities.
- Demonstrated patience when working with struggling learners or those who require extra attention.
- Cultivated relationships with students by being approachable and providing encouragement.
Bakery Clerk
Jewel Osco
Niles
06.2022 - 09.2022
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Prepared and packaged bakery goods for display and sale.
- Monitored oven temperatures and baking times for optimal product outcomes.
- Took custom cake and bakery orders.
- Assisted with baking and decorating tasks.
- Greeted customers, answered questions and provided product knowledge.
- Recommended, selected and located merchandise based on customer desires.
Laundry Aide
Longwood Cleaners
Chicago
01.2016 - 12.2019
- Assisted in loading and unloading large amounts of laundry into machines.
- Maintained cleanliness of laundry area by sweeping floors, wiping down machines and organizing supplies.
- Monitored supply levels throughout shift to ensure sufficient stock is available at all times.
- Regularly checked temperature settings on washers and dryers to ensure optimal performance.
- Applied bleaching powders to spots and sprayed tough stains with stain removers to rid stains and dirt content from articles.
- Examined and sorted articles needing to be cleaned into lots according to color, fabric and dirt content.
- Checked each item after it had been dried for any wrinkles or damages before folding them up.
- Provided efficient customer service by greeting customers, answering questions, and responding to requests.
Education
Some College - Undecided
Loyola University Chicago
Chicago, ILSkills
- Patient care
- Life support certification
- Basic life support
- Healthcare standards
- Dementia care
- Detail orientation
- Communication skills
- Leadership and teamwork
- Customer service
- Hospitality expertise
Languages
Korean, Native/Bilingual
Languages
Korean
Native/ Bilingual
Certification
- BLS
- CPR/ AED
Affiliations
- Feed My Starving Children
Timeline
Certified Nursing Assistant
Elevate Care North Branch
01.2026 - Current
Cashier
Paris Baguette
10.2024 - 02.2026
Shift Leader
Mochinut
11.2023 - 05.2024
Animal Caregiver
Wrights Way Rescue
08.2023 - 03.2024
Student Tutor
Forging Opportunities for Refugee Children
09.2022 - 05.2023
Bakery Clerk
Jewel Osco
06.2022 - 09.2022
Laundry Aide
Longwood Cleaners
01.2016 - 12.2019
Some College - Undecided
Loyola University Chicago