Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Spainhour

South Boston,VA

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

21
21
years of professional experience

Work History

Owner

Spainhour Diner
South Boston, VA
03.2011 - 12.2024
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Managed daily operations of business, including hiring and training staff.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Provided direction and guidance to employees.

MWR Clerk 2004-2007; MWR Ticket Manager 2007-2010

United States Coast Guard
Petaluma, CA
03.2004 - 07.2010
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed invoices from vendors for discrepancies or errors before processing payments.
  • Delegated work to staff, setting priorities and goals.
  • Spearheaded innovative ticketing strategies and policies, trained teams to implement, monitored and measured effectiveness and drove improvements.
  • Prepared detailed documentation of all transactions involving tickets for review by management.
  • Maintained inventory of tickets in order to meet customer demand.
  • Provided customer service support to customers with questions about tickets and events.
  • Coordinated with vendors on the delivery of tickets to customers.
  • Tracked all changes made to ticket prices and communicated them effectively across departments.
  • Answered telephones, directed calls, and took messages.
  • Entered data into computer systems accurately and efficiently.
  • Communicated with customers and employees to answer questions or explain information.

Education

Associate of Applied Science -

Liberty University
Lynchburg, VA
08-2022

High School Diploma -

Centerville Christian School
South Boston, VA
05-1986

Some College (No Degree) - BS: Healthcare Administration

Liberty University
Lynchburg, VA

Skills

  • Small business operations
  • Hiring and staffing
  • Profit and loss analysis
  • Operations management
  • Relationship building
  • Administrative oversight
  • Social media control

Timeline

Owner

Spainhour Diner
03.2011 - 12.2024

MWR Clerk 2004-2007; MWR Ticket Manager 2007-2010

United States Coast Guard
03.2004 - 07.2010

Associate of Applied Science -

Liberty University

High School Diploma -

Centerville Christian School

Some College (No Degree) - BS: Healthcare Administration

Liberty University
Sharon Spainhour