Sharon Sperry
Manager
Oklahoma City,OK
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
2025
2025
years of professional experience
Work History
Assistant General Manager
Switchgrass Mgmt. DBA Burger King
Oklahoma City, OK
09.2012 - Current
- Met business targets with streamlined operations strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Motivated and led team members to work together to achieve targets.
Outbound Sales and Customer Service
United Advertising, Matrixx, Boise Cascade
Oklahoma City, Oklahoma
- Managed customer service team of 15 employees.
- Developed and implemented strategies to increase customer satisfaction.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Resolved escalated customer complaints in a timely manner.
- Monitored performance of team members to ensure quality standards were met or exceeded.
- Provided feedback on employee performance and identified areas for improvement.
- Maintained up-to-date records of customers' interactions, inquiries, purchases, returns.
- Responded promptly to incoming calls from customers seeking assistance or information about products and services offered by the company.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Education
Associate of Arts - Broadcast Journalism
Oklahoma City Community College
Oklahoma City, OKSkills
- Team leadership strength
- Training and development skill
- Operations Management
- Sales Coaching
- Customer Relationship Management (CRM)
- Staff Management
- Customer Retention
- Food safety and sanitation
- Budgeting and cost control
- Business operations knowledge
- Employee Scheduling
- Staff Development
Timeline
Assistant General Manager
Switchgrass Mgmt. DBA Burger King
09.2012 - Current
Outbound Sales and Customer Service
United Advertising, Matrixx, Boise Cascade
Associate of Arts - Broadcast Journalism
Oklahoma City Community College
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