Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharon Staschke

SOUTHINGTON,CT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Contact Center – Speech Analytics & Reporting Anal

Webster Bank
07.2017 - 02.2024
  • Restructured procedures through coordination with compliance director to create and execute projects.
  • Conducted thorough reviews of processes and recommend changes.
  • Use of Verint - Speech Analytic software to
  • Collaborated with cross-functional teams to show trending and changes
  • Compiled research data
  • Gathered, documented, and modeled data to assess business trends.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Lead

Webster Bank
06.2010 - 07.2017
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
  • Coached and trained employees to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Worked effectively in fast-paced environments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Associate of Science - Business Administration Marketing

Mattatuck Community Collage
Waterbury, CT
06.1986

High School Diploma -

Southington High School
Southington, CT
06.1984

Skills

  • Training and mentoring
  • Client Relationship Management
  • Risk Assessment
  • Predictive Analytics
  • Business intelligence tools
  • Data Quality Management
  • Data Analysis Expertise
  • Data Collection
  • Report Generation
  • Trend Analysis
  • Conflict Resolution
  • Flexible and Adaptable

Certification

· STAR awards

· Living up to you award winner in 2014

· Numerous Way to Go awards for helping customer and internal bankers

· 2006 Webster’s Top One Silver level: Top performance for having my team achieve all goals in every quarter for the year in the Customer Care Center.

(This award was no longer available to Service Managers in the Customer Care Center

after 2006).

· 2005 Special Recognition Certificate for Top Performing Customer Service Manager

Timeline

Contact Center – Speech Analytics & Reporting Anal

Webster Bank
07.2017 - 02.2024

Lead

Webster Bank
06.2010 - 07.2017

Associate of Science - Business Administration Marketing

Mattatuck Community Collage

High School Diploma -

Southington High School

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Sharon Staschke