SHARON STEVENS
The Bronx,NY
Summary
Compassionate Life Skills Coach helping clients develop important skills in self-care, nutrition and social interaction. Uses instruction and hands-on support to model positive behaviors and train in important techniques like grooming and paying bills. Offers expert assistance for routine needs and emergency situations.
Overview
19
19
years of professional experience
Work History
Life Skills Coach
Phipps Neighborhoods
11.2018 - Current
- Help startup new program for young adults 18-28 years of age
- Provide comprehensive case management young adult aging out of foster care, homeless, mental illness, substance abuse and formerly incarcerated.
- Assist with referral for education, vocational training and internships
- Assist with maintaining mental health service as well physical health services
- Assist residences with planning and prioritizing their goals.
- Assist with ensuring that all case files are audit ready.
- Facilitate workshops related to independent living skill for tenants
- Assist in training new life coaches
Case Manager
Phipps Neighborhoods
12.2016 - 11.2018
- Completes conditional review
- Develops and regularly review/updates, Independent Living Plan
- Assists with obtaining entitlements
- Collaborates with housing specialist to create and exit strategy
- Implements documentation in CARES data base
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Direct Care Counselor/Habilitation Specialist/Day Habitation Aide
Life Spire
01.2014 - 06.2017
- Provides Service for Mentally Disable population
- Dispense Medication
- Assist with daily living skills
- Interaction with individual one on one basic/recreational activities
- Escort individual on medical appointments
- Improved clients'' daily living skills through consistent guidance and encouragement in various activities.
- Developed strong rapport with clients, fostering trust and promoting effective communication for better understanding of their needs.
- Supported clients during community outings, helping them develop social skills and independence while ensuring their safety.
- Managed medication administration according to prescribed guidelines, contributing to the overall stability of clients'' physical health.
- Increased client engagement by consistently offering opportunities for recreation, skill-building activities, and social interaction within facility or community setting.
- Implemented behavior modification techniques effectively, resulting in improved client self-regulation abilities over time.
- Arranged and helped with medications according to established schedule.
- Managed schedules and transported individuals to doctor appointment and activities.
- Prepared healthy foods based on personalized nutrition plans.
- Evaluated diagnostic data to determine eligibility and needed services.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted clients with personal care tasks, ensuring their comfort and maintaining their dignity.
- Enhanced client well-being by providing individualized support and implementing personalized care plans.
Front Desk Clerk/Receptionist
Harlem Children Zone
01.2008 - 06.2016
- Administrative Assistant to director
- Greeted students, parents, staff and visitors in friendly manner.
- Answered phones, screened and transferred calls for department.
- Processed and prepared memos, correspondence, other documents.
- Copied, filed and maintained records.
- Transmitted information or documents to customers, using computer, mail, or facsimile machine
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Contributed to team goals by maintaining positive attitude and supporting coworkers during busy periods or challenging situations.
- Processed payments accurately while maintaining accountability for cash drawer balances at beginning and end of shifts.
- Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
- Supported event planning efforts by providing logistical assistance, coordinating meeting spaces, and arranging catering services.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
Residential Assistance
Phipps House
10.2013 - 01.2016
- Assist Program director with interoffice duties Maintain security of building to ensure safety to residence
- Conducted hourly rounds
- Escort residence on planned activities
- Ensure adherence to program and facilities and sure functional environment for residents.
Outreach/Substance Abuse Counselor
Odyssey House
11.2004 - 07.2010
- Assisted individuals with drug addiction to identify their attitudes and behaviors related to their addiction.
- Monitored and recorded clients' progress to ensure that goals and objectives are met.
- Arrange for physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing rehabilitation plans.
- Developed client treatment plans based on research, clinical experience, and client histories
- Counseled clients individually or in group sessions, to assist in overcoming dependencies, adjusting to life changes.
- Reviewed records, and confer with other professionals to evaluate individuals' mental and physical condition determine their suitability for participation in specific program.
- Assisted with homeless population, substance abuse, mentally ill and HIV/AIDS clients.
- Developed rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.
- Conducted chemical dependency program orientation sessions.
- Enhanced client recovery outcomes through development of personalized treatment plans, addressing individual needs and goals.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Maintained accurate documentation of client progress, facilitating informed decision-making within treatment team.
Substance Abuse Counselor
University Consultation Center for Mental Hygiene
08.2006 - 02.2007
- Assisted individuals with drug addiction to identify their attitudes and behaviors related to their addiction.
- Monitored and recorded clients' progress to ensure that goals and objectives are met.
- Arrange for physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing rehabilitation plans.
- Developed client treatment plans based on research, clinical experience, and client histories
- Counseled clients individually or in group sessions, to assist in overcoming dependencies, adjusting to life changes.
- Reviewed records, and confer with other professionals to evaluate individuals' mental and physical condition determine their suitability for participation in specific program.
- Assisted with homeless population, substance abuse, mentally ill and HIV/AIDS clients.
- Developed rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.
- Conducted chemical dependency program orientation sessions.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
Education
Masters of Science in Human Services - Human Service
Boricua College
Bronx, NY01.2011
Direct Care Support Professional - Direct Care Professional
Educational Opportunity Center of Westchester
South Broadway06.2011
CASAC-Ready - Substance Abuse
Argus Training Institute
Tinton Ave06.2005
Bachelor of Science - Human Services
Boricua College
Bronx, NY01.2011
GED -
Walton High School
Bronx, NY06.1984
Skills
- Career Planning
- Resilience building
- Personal Branding
- Social Media Etiquette
References
All references available upon request
Certification
Word Games and puzzles
I like to play scrabbles it helps with my spelling
Timeline
Life Skills Coach
Phipps Neighborhoods
11.2018 - Current
Case Manager
Phipps Neighborhoods
12.2016 - 11.2018
Direct Care Counselor/Habilitation Specialist/Day Habitation Aide
Life Spire
01.2014 - 06.2017
Residential Assistance
Phipps House
10.2013 - 01.2016
Front Desk Clerk/Receptionist
Harlem Children Zone
01.2008 - 06.2016
Substance Abuse Counselor
University Consultation Center for Mental Hygiene
08.2006 - 02.2007
Outreach/Substance Abuse Counselor
Odyssey House
11.2004 - 07.2010
Masters of Science in Human Services - Human Service
Boricua College
Direct Care Support Professional - Direct Care Professional
Educational Opportunity Center of Westchester
CASAC-Ready - Substance Abuse
Argus Training Institute
Bachelor of Science - Human Services
Boricua College
GED -
Walton High School
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