Sharon Stevens
Call Center
Stanford,KY
Summary
Professional Secretary with over 20 years of experience managing daily administrative support tasks and operations in Court system, car industry, business industry, and the Military. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
12
12
years of professional experience
Work History
Secretary/answered Phone/made Flight Arrangements
Army Oil Analysis Program (AOAP) Bluegrass Army De
12.1983 - 03.1987
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
Secretary/cashier/answered Telephone Paged Salesme
Rapier Chevrolet Subaru
01.1981 - 02.1982
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
Secretary/Bookkeeper/Answering Telephone
Boyle County Offices
09.1975 - 10.1981
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
Education
Master of Science -
Eastern Kentucky University
Richmond, KYBachelor of Arts - Elementary Education
Asbury University
Wilmore, KY08.1992
High School Diploma -
Lincoln County High School
Stanford, KY05.1975
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- File Management
- Document Preparation
- Calendar Management
- Confidentiality understanding
Timeline
Secretary/answered Phone/made Flight Arrangements
Army Oil Analysis Program (AOAP) Bluegrass Army De
12.1983 - 03.1987
Secretary/cashier/answered Telephone Paged Salesme
Rapier Chevrolet Subaru
01.1981 - 02.1982
Secretary/Bookkeeper/Answering Telephone
Boyle County Offices
09.1975 - 10.1981
Master of Science -
Eastern Kentucky University
Bachelor of Arts - Elementary Education
Asbury University
High School Diploma -
Lincoln County High School
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