Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
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Sharon Stevens

Sharon Stevens

Boise,United States

Summary

Dynamic customer service professional with extensive experience with Airlines, and clients excelling in problem-solving and effective communication. Proven ability to build relationships and de-escalate challenging situations, ensuring customer satisfaction. Skilled in administrative support and proficient in Microsoft Office Suite, consistently delivering exceptional service and fostering a positive environment with attention to detail.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Southwest Airlines
Boise, ID
03.2021 - Current
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Assisted passengers with delayed, cancelled and missed flights, finding alternate routes in a timely fashion while rebooking.

Home Health Caregiver

A Caring Hand Home Health Care
Boise, ID
03.2016 - Current
  • Developed individualized care plans based on assessments of clients' needs and preferences.
  • Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
  • Transported clients to medical appointments or other destinations when necessary.

Realtor Sales Associate

Various
Boise, ID
06.1996 - Current
  • Provided guidance to clients throughout the entire buying or selling process.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Negotiated purchase agreements and contracts with buyers and sellers.

Assistant Director of Activities

The Terraces of Boise
Boise, ID
11.2020 - 03.2021
  • Organized special events including conference, workshops, seminars and meetings.
  • Created, implemented and evaluated programs designed to meet the needs of residents in long-term care facilities.

Spa Receptionist/Front Office Manager

Spa35
Boise, ID
03.2020 - 10.2020
  • Processed daily sales reports to track inventory levels of products and supplies.
  • Demonstrated excellent customer service skills when interacting with clients.
  • Managed front desk operations including phone calls, emails, payments and other correspondence.

Passenger Service Agent/Acting Team Captain

Horizon Air/Alaska Airlines
Boise, ID
09.2007 - 03.2020
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.
  • Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.

Education

Texas Tech University
Lubbock, TX

Skills

  • Customer service
  • Effective communication
  • Time management
  • Problem solving
  • Active listening
  • Attention to detail
  • Multi-task management
  • Relationship building
  • Administrative support
  • Strong teamwork
  • Adaptive team player
  • Clerical support
  • Courteous demeanor
  • Microsoft Office Suite
  • Dispute resolution
  • Executive management support
  • Critical thinking

Accomplishments

  • Achieved Customer Service Awards for top 20% at Horizon Air several years
  • Consistently honored by IMLS Circle of Excellence
  • Bonuses and awards for outstanding service

Languages

French
Limited

Affiliations

Love to travel and meet new people, customs and cuisines.

Enjoy walking and hiking.

Occasional self inflicted wannabe golfer

References

References available upon request.

Timeline

Customer Service Representative

Southwest Airlines
03.2021 - Current

Assistant Director of Activities

The Terraces of Boise
11.2020 - 03.2021

Spa Receptionist/Front Office Manager

Spa35
03.2020 - 10.2020

Home Health Caregiver

A Caring Hand Home Health Care
03.2016 - Current

Passenger Service Agent/Acting Team Captain

Horizon Air/Alaska Airlines
09.2007 - 03.2020

Realtor Sales Associate

Various
06.1996 - Current

Texas Tech University

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Sharon Stevens