Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Stewart

Conroe,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in Telemarketing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. High-energy Telemarketer with [Number] years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity. Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales.

Overview

37
37
years of professional experience

Work History

Customer Service Representative

World Wide Insurance Agency's
Houston, TX
09.2003 - 03.2023
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Responded to customer inquiries and problems to promote great service.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Provided customers with information regarding plan features, pricing, and availability.3+

  • Provided customers with information regarding plan features, pricing, and availability.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Researched insurance plans to find good options for clients' needs.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Processed payments received from clients promptly according to established procedures.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
  • Leveraged industry trends to shape solutions and approaches.

Telemarketer

Kingwood personal
Houston, TX
07.1993 - 07.1994
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Developed relationships with customers to increase sales opportunities.
  • Handled inbound telephone calls from interested customers.
  • Initiated outbound calls to prospective clients using scripts.

Service Center Representative

Farm Bureau of Kansas
Fairway Kansas , KS
01.1990 - 10.1992
  • Responsible for accounts reservable, acquiring information for new clients
  • Maintained file system
  • Answered questions on existing coverage
  • referred calls to appropriate representatives
  • Data entry
  • Telemarketing duties

Telemarketer

Network Direct Inc.
Overland Park Kansas, KS
06.1986 - 09.1989
  • Entrusted with entire set up of new office in College Station Texas and Raleigh , North Carolina ,including generating leads through mailing list,analyzing demographics ,and installing ballot boxes in surrounding community business locations. Hired trained and supervised all new employees. Created scripts for calls. Initiated goals and motivational insensitive for each employee.
  • Supervised and managed up to 25 successful telemarketer's.
  • Increased appointments per hour to a new all time high.
  • Achieved really good results in dial per hour.
  • Created effective phone scripts that were explicated nation wide.
  • Awarded top producer office at every national sales meeting.

Education

GED -

Humble High School
Humble, TX
01-1969

Skills

possess a "6th Sense" about understanding and handling people

"Highly energetic, productive, self-motivated and goal-oriented

Strong customer service / employee relations - Diplomatic

Excellent interpersonal communication skills with all people

Hands On Manager/Supervisor/Trainer

Work well independently and as a superb team leader

Inspire others to work in a team effort for greater achievement

Effective and efficient organizational abilities

Handle stressful situations with the utmost professionalism

Able to successfully coordinate multiple project

Strong ability to set priorities and delegate

Competent in assessing needs, making recommendations

and following through

Personnel functions: interviewing applicants, hiring, supervising,

delegating, scheduling, training, motivating, evaluating and terminating

Timeline

Customer Service Representative

World Wide Insurance Agency's
09.2003 - 03.2023

Telemarketer

Kingwood personal
07.1993 - 07.1994

Service Center Representative

Farm Bureau of Kansas
01.1990 - 10.1992

Telemarketer

Network Direct Inc.
06.1986 - 09.1989

GED -

Humble High School

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Sharon Stewart