SHARON STILES
SICKLERVILLE ,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
WALMART
10.2013 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
NONE - Pharmaceutical Medicine
Camden County College
Blackwood, NJDIPLOMA - GENERAL
OVERBROOK SENIOR
PINE HILL NJ06.1990
Skills
Manage associates by providing them with assistance in solving problemsprice errorsconflicts with customerarrange breaksexcellent customer servicelottery machine operationfixing self checkout registerprice changesfreightmanagement experienceleadership experience
Timeline
CUSTOMER SERVICE REPRESENTATIVE
WALMART
10.2013 - Current
NONE - Pharmaceutical Medicine
Camden County College
DIPLOMA - GENERAL
OVERBROOK SENIOR