Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Sharon Stokes

Temple,TX

Summary

Dynamic baker with extensive experience at Sam's Club, renowned for producing high-quality baked goods while ensuring food safety and sanitation. A dedicated team player, I excel in customer service and inventory management, consistently enhancing customer satisfaction and streamlining operations. Proven ability in cake decorating and maintaining cleanliness standards.

Overview

2013
2013
years of professional experience

Work History

Baker

Sam's Club
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.

Cashier

HEB Grocery Store
03.2009 - 09.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.

Cashier/Customer Service

Walmart
06.1990 - 09.2003
  • Assisted customers with purchases and inquiries to enhance shopping experience.
  • Improved checkout efficiency by quickly processing transactions.
  • Maintained cleanliness of checkout area, ensuring a tidy and welcoming space.
  • Balanced cash registers accurately, preventing discrepancies.
  • Provided excellent customer service by greeting customers and addressing concerns.
  • Scanned items and handled transactions to facilitate smooth checkout process.
  • Enhanced customer satisfaction with prompt and friendly service.
  • Addressed price discrepancies for customer trust and store integrity.
  • Processed returns and exchanges to ensure customer satisfaction.
  • Offered assistance to customers in locating items for a positive shopping experience.
  • Managed cash and credit transactions accurately, maintaining financial accuracy.
  • Assisted in inventory management by reporting low-stock items.
  • Ensured accurate pricing by verifying items during checkout.
  • Provided feedback to management on customer preferences and concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

General Studies -

Belton High School
Belton, TX
06.1990

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation
  • Food safety
  • Attention to detail
  • Kitchen safety
  • Cleanliness standards
  • Oven operation
  • Quality control
  • Time management
  • Product presentation
  • Opening and closing duties
  • Basic math
  • Waste reduction
  • Holiday baking
  • Cake decorating
  • Visual merchandising
  • Excellent math skills
  • Portion control
  • Stock rotation
  • Inventory management
  • Production scheduling
  • Quality testing and assurance
  • Decorating skills
  • Baking recipe improvements
  • Kitchen sanitation management
  • Baking
  • Inventory maintenance

Timeline

Cashier

HEB Grocery Store
03.2009 - 09.2012

Cashier/Customer Service

Walmart
06.1990 - 09.2003

Baker

Sam's Club

General Studies -

Belton High School

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Sharon Stokes