Sharon Stone
Holland,OH
Summary
Talented Call Center Representative persistent with customers and seasoned in overcoming objectives. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal, Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Great Lakes Home Remodeling
Toledo, OH
08.2024 - 10.2024
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
Collection Specialist
United Collection Bureau
Toledo, OH
04.2024 - 08.2024
- Maintained accurate records of all collection activities in the computer system.
- Ensured compliance with applicable federal and state laws governing collections practices.
- Worked collaboratively with other departments to ensure timely resolution of customer issues.
- Maintained confidentiality and adhered to HIPPA regulations during collections.
Call Center Representative/ Dispatcher
Erie Home Solutions
Toledo , OH
05.2021 - 06.2021
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Exceeded company set lead goals on a daily basis.
Education
High School Diploma -
Roy C. Start High School
Toledo, OH06-1998
Some College (No Degree) - Business Administration and Management
Davis College
Toledo, OHSkills
- Goal-Oriented
- Call Control
- Building rapport
- Professional phone voice
- Inbound phone calls
- Appointment Scheduling
- Call center experience
- Proficiency in MarketSharp, Five Nine, Salesforce and Lead Perfection, and Quick Book
- Following conversation scripts
Timeline
Call Center Representative
Great Lakes Home Remodeling
08.2024 - 10.2024
Collection Specialist
United Collection Bureau
04.2024 - 08.2024
Call Center Representative/ Dispatcher
Erie Home Solutions
05.2021 - 06.2021
High School Diploma -
Roy C. Start High School
Some College (No Degree) - Business Administration and Management
Davis College