Sharon Stuart
Hampton ,GA
Summary
Dedicated [Job Title] experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds.
Overview
23
23
years of professional experience
Work History
House Manager
HeartShare St. Vincent's Services
11.2021 - Current
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted residents with daily hygiene and living tasks.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Managed all intake and discharge paperwork and procedures for residents.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
- Oversaw budget to manage expenditures and control costs.
- Recruited, hired and trained housekeeping staff to maintain competent workforce.
- Registered housekeeping information on database to enable tracking history and maintain accurate records.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Recreation Specialist
HeartShare St. Vincent's Services
11.2020 - 07.2021
- Researched, planned and organized mentally stimulating activities for individuals between ages of [Number] and [Number].
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Coordinated safety planning and implementation.
- Performed program financial administration, reporting and documentation functions.
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
- Scheduled events in recreation facilities and monitored facility conditions.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Monitored participation in recreational activities to provide assistance to participants.
- Liaised with community organizations to promote recreational activities.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Youth Counselor
HeartShare St. Vincent's Services
11.2019 - 07.2020
- Provided crisis intervention and emotional support to youth.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Helped youth develop and achieve personal goals with close support.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Established and maintained relationships with youth, families and community partners.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Implemented variety of fun and recreational activities for residents.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Maintained accurate documentation of youth progress in line with reporting requirements.
- Created and implemented individualized plans for individual youth.
- Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones.
- Facilitated workshops and classes on anger management, life skills and drug and alcohol prevention.
- Arranged and facilitated therapy sessions for individuals, couples, and families.
- Assisted clients in exploring feelings and understanding behaviors.
- Supported individuals dealing with mental health and emotional issues.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Designed safe and supportive environment for clients to discuss issues.
- Educated clients on dangers of substance abuse and prevention techniques.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Stylist
MGM Resort
11.2016 - 11.2017
Department Manager
Hampton Inn
10.2007 - 12.2013
CEO of Boutique / Designer
Sedio Fashion
03.2001 - 10.2007
Teacher's Assistant (Disabled Students)
YMCA Head-start
02.2003 - 03.2005
Department Supervisor
Home Goods Store
11.2002 - 12.2003
Education
Bachelors of Science Business Management -
Shorter University
Rome, GAAssociate of Science, Leadership and Management -
Shorter University
Rome, GASkills
- Facility Inspections
- Calendar Management
- Quality Service
- Event Oversight
- Activity Supervision
- Activities Scheduling
- Emergency Response
- Housekeeping
- Crisis Intervention
- Budget Administration
- Preventive Maintenance
- Vendor Relations
References
AVAILABLE UPON REQUEST
Timeline
House Manager
HeartShare St. Vincent's Services
11.2021 - Current
Recreation Specialist
HeartShare St. Vincent's Services
11.2020 - 07.2021
Youth Counselor
HeartShare St. Vincent's Services
11.2019 - 07.2020
Stylist
MGM Resort
11.2016 - 11.2017
Department Manager
Hampton Inn
10.2007 - 12.2013
Teacher's Assistant (Disabled Students)
YMCA Head-start
02.2003 - 03.2005
Department Supervisor
Home Goods Store
11.2002 - 12.2003
CEO of Boutique / Designer
Sedio Fashion
03.2001 - 10.2007
Bachelors of Science Business Management -
Shorter University
Associate of Science, Leadership and Management -
Shorter University
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