Summary
Overview
Work History
Education
Skills
References
Timeline
SoftwareEngineer

Sharon Suhr

Fayetteville,NC

Summary

Hard-working professional with 5+ years of experience and a proven knowledge of customer satisfaction, customer needs assessment, and customer communications. Aiming to leverage my skills to successfully fill the Medical- remote role at your company.

Overview

8
8
years of professional experience

Work History

Front Desk Clerk

Medical Arts Family Practice
01.2024 - Current
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
  • Answered customer telephone calls promptly and appropriately handled needs.

Unit Secretary

Cape Fear Valley Hospital
12.2016 - Current
  • Answer telephones and direct calls to appropriate staff
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records

Education

High School Diploma - Medical Terminology

DOUGLAS BYRD HIGH SCHOOL
Fayetteville, NC
05.2001

Skills

  • Medical Terminology

References

References available upon request

Timeline

Front Desk Clerk

Medical Arts Family Practice
01.2024 - Current

Unit Secretary

Cape Fear Valley Hospital
12.2016 - Current

High School Diploma - Medical Terminology

DOUGLAS BYRD HIGH SCHOOL

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Sharon Suhr