Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Sullivan

Dynamic Customer Service
Key Largo,FL

Summary

I manage client relationships, remote and in person,provide guidance and problem solving,drive client retention,product adoption and expansion.

Develop a broad understanding of client needs and provide feedback to internal teams.

Relationship management: Build and maintain strong,long -term relationships with clients becoming their trusted advisor.

Overview

13
13
years of professional experience

Work History

Realtor Associate

Realty One Group Plus
Miami , FL
02.2023 - Current
  • Researched and appraised over 200 local properties.
  • Scheduled and attended 24 appointments per week.
  • Met with clients to research cases, collect data and prepare settlement packages.
  • Provided client guidance regarding market conditions, mortgage options and legal requirements.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.

Remote Customer Service and Field Travel

Mueller Reports
Florida Keys, FL
05.2023 - 11.2023
  • Created reports on customer service activities for management review.
  • Ensured compliance with all applicable laws and regulations related to customer service operations.
  • Resolved escalated issues from customers in a timely manner.
  • Coordinated with internal teams to ensure timely resolution of complex issues.
  • Generated weekly, monthly, quarterly reports on key performance indicators.
  • Maintained up-to-date knowledge of changes in relevant legislation affecting operations.
  • Implemented new technologies to improve the efficiency of the customer service process.

Lead Educator

School District of Miami Dade Dept.of Education
Miami, FL
08.2011 - 08.2022
  • Developed and implemented innovative lesson plans to meet the needs of a diverse student population.
  • Collaborated with school administrators to develop curriculum aligned to state standards.
  • Monitored student progress to ensure academic success through data analysis, goal setting, and individualized interventions.
  • Facilitated team meetings to assess student performance, discuss program effectiveness, and plan for improvement initiatives.
  • Organized parent-teacher conferences to discuss student progress and collaborate on educational goals.
  • Analyzed test scores from district assessments to identify areas of growth or concern within the school community.
  • Participated in committees related to curriculum design or school initiatives such as bullying prevention or diversity awareness campaigns.
  • Attended workshops or trainings related to current trends in education policy or instruction techniques.

Education

Dept.ofTeacher Certication - Education of Individuals With Multiple Disabilities

American Board of Teacher Certification
Washington, DC
04-2013

Bachelor of Arts - Photography

Moore College of Art And Design
Philadelphia, PA
06-1976

Skills

  • Marketing Strategy Development
  • Social Media Marketing
  • Property Assessments
  • Lender relations
  • Contract Negotiation
  • Fluent in English
  • Negotiation

Timeline

Remote Customer Service and Field Travel

Mueller Reports
05.2023 - 11.2023

Realtor Associate

Realty One Group Plus
02.2023 - Current

Lead Educator

School District of Miami Dade Dept.of Education
08.2011 - 08.2022

Dept.ofTeacher Certication - Education of Individuals With Multiple Disabilities

American Board of Teacher Certification

Bachelor of Arts - Photography

Moore College of Art And Design

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Sharon SullivanDynamic Customer Service