Sharon Sullivan
Dynamic Customer Service
Key Largo,FL
Summary
I manage client relationships, remote and in person,provide guidance and problem solving,drive client retention,product adoption and expansion.
Develop a broad understanding of client needs and provide feedback to internal teams.
Relationship management: Build and maintain strong,long -term relationships with clients becoming their trusted advisor.
Overview
13
13
years of professional experience
Work History
Realtor Associate
Realty One Group Plus
Miami , FL
02.2023 - Current
- Researched and appraised over 200 local properties.
- Scheduled and attended 24 appointments per week.
- Met with clients to research cases, collect data and prepare settlement packages.
- Provided client guidance regarding market conditions, mortgage options and legal requirements.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
Remote Customer Service and Field Travel
Mueller Reports
Florida Keys, FL
05.2023 - 11.2023
- Created reports on customer service activities for management review.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Resolved escalated issues from customers in a timely manner.
- Coordinated with internal teams to ensure timely resolution of complex issues.
- Generated weekly, monthly, quarterly reports on key performance indicators.
- Maintained up-to-date knowledge of changes in relevant legislation affecting operations.
- Implemented new technologies to improve the efficiency of the customer service process.
Lead Educator
School District of Miami Dade Dept.of Education
Miami, FL
08.2011 - 08.2022
- Developed and implemented innovative lesson plans to meet the needs of a diverse student population.
- Collaborated with school administrators to develop curriculum aligned to state standards.
- Monitored student progress to ensure academic success through data analysis, goal setting, and individualized interventions.
- Facilitated team meetings to assess student performance, discuss program effectiveness, and plan for improvement initiatives.
- Organized parent-teacher conferences to discuss student progress and collaborate on educational goals.
- Analyzed test scores from district assessments to identify areas of growth or concern within the school community.
- Participated in committees related to curriculum design or school initiatives such as bullying prevention or diversity awareness campaigns.
- Attended workshops or trainings related to current trends in education policy or instruction techniques.
Education
Dept.ofTeacher Certication - Education of Individuals With Multiple Disabilities
American Board of Teacher Certification
Washington, DC04-2013
Bachelor of Arts - Photography
Moore College of Art And Design
Philadelphia, PA06-1976
Skills
- Marketing Strategy Development
- Social Media Marketing
- Property Assessments
- Lender relations
- Contract Negotiation
- Fluent in English
- Negotiation
Timeline
Remote Customer Service and Field Travel
Mueller Reports
05.2023 - 11.2023
Realtor Associate
Realty One Group Plus
02.2023 - Current
Lead Educator
School District of Miami Dade Dept.of Education
08.2011 - 08.2022
Dept.ofTeacher Certication - Education of Individuals With Multiple Disabilities
American Board of Teacher Certification
Bachelor of Arts - Photography
Moore College of Art And Design