Sharon Sullivan
Suffield,CT
Summary
With a proven track record at Talem Home Care, I excel in customer service and complex problem-solving, enhancing patient satisfaction and reducing readmission rates. My expertise in office management and empathetic support fosters strong client relationships and efficient, compassionate care environments.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn By Hilton
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Senior Care Advocate and Advisor
Talem Home Care
10.2021 - 11.2024
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Assisted in completing and maintaining care management contracts.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Empowered family members by providing education on navigating the healthcare system, enabling them to make informed decisions for their loved one.
- Participated in facility meetings with treatment team to develop successful aftercare plans.
- Provided crisis intervention support when necessary, helping stabilize situations and connect individuals with appropriate services quickly.
- Enhanced patient care by implementing personalized treatment plans and monitoring progress.
- Provided empathetic support to patients during challenging times, fostering trust and strong rapport.
- Coordinated multidisciplinary care teams for comprehensive patient support and optimal outcomes.
- Increased efficiency within the care team by facilitating open communication channels among all members involved in a patient''s plan of care.
- Worked with enrollees to identify gaps in care or obstacles to care.
- Advocated for patients'' rights, ensuring access to appropriate services and fair treatment within the healthcare system.
- Assisted in developing efficient patient-centered care models to enhance overall service quality.
- Conducted patient assessments to determine appropriate levels of care.
- Met with community providers to foster good rapport and relationships and identify new programs.
- Established strong partnerships with community organizations for resource referral purposes, expanding the range of available assistance options for patients in need.
- Promoted a supportive and inclusive environment among care team members, fostering collaboration and mutual respect.
- Improved patient satisfaction with tailored support and resources based on individual needs.
- Evaluated program effectiveness regularly, identifying areas for improvement and implementing necessary changes accordingly.
- Educated patients about available resources, enabling informed decision-making regarding their care options.
- Reduced hospital readmission rates through diligent follow-up calls and proactive intervention strategies.
- Participated in ongoing professional development opportunities to stay current on industry best practices and trends in patient advocacy.
- Conducted thorough assessments of patients'' needs, creating customized care plans to address specific concerns effectively.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed strong relationships with clients through regular communication and excellent customer service.
Education
Associate Of Scuence - Medical Assistant
Capital Community Technical College
Hartford, CTSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Front office management
- Sensitive information handling
- Administrative support
- Complex Problem-solving
- Issue handling
- Office administration
- Confidentiality handling
- Document management
- Office management
Timeline
Senior Care Advocate and Advisor
Talem Home Care
10.2021 - 11.2024
Front Desk Receptionist
Hampton Inn By Hilton
Associate Of Scuence - Medical Assistant
Capital Community Technical College
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