Sharon Syers

Clinical support clerk

Schoolcraft Memorial Hospital

Manistique, Michigan

06.2008 - Current

Coordinated scheduling for multiple departments to optimize resource allocation.
Managed appointment bookings and updated calendars for staff and clients.
Communicated with stakeholders to confirm availability and resolve scheduling conflicts.
Utilized scheduling software to streamline operations and improve efficiency.
Assisted in developing procedures for scheduling processes and best practices.
Maintained accurate records of appointments, cancellations, and rescheduling requests.
Collaborated with team members to ensure timely completion of tasks and projects.
Responded promptly to all customer inquiries regarding availability or schedule changes.
Utilized MS Office and Excel to analyze data and create spreadsheets.
Maintained up-to-date records of staff availability, absences, holidays, vacations.
Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
Entered information into system to update status reports.
Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
Sent out frequent telephone or email reminders of scheduled meetings to participants.
Provided support in resolving scheduling conflicts between employees.
Created and maintained employee schedules to ensure adequate staffing levels.
Developed strategies for improving efficiency within the scheduling process.
Organized training sessions on proper scheduling techniques for new hires.
Set and confirmed customer appointments.
Provided reminder calls to clients prior to scheduled visits.
Coordinated with department managers to adjust employee schedules as needed.
Managed personnel schedules to keep shifts properly staffed.
Provided guidance to team members regarding best practices related to scheduling tasks.
Collaborated with other departments to coordinate resources when necessary.
Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
Developed effective scheduling processes to achieve production objectives.
Copied and faxed important information for patient and client records.
Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Collaborated with department managers to forecast staffing needs and adjust schedules accordingly.
Monitored employee attendance and time-off requests to ensure compliance with company policies.
Analyzed scheduling trends to recommend process improvements, resulting in an increase in efficiency.
Facilitated cross-training sessions to ensure staff could cover multiple roles, improving operational flexibility.
Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
Created and enforced scheduling policies and procedures to standardize operations.
Managed room and resource bookings for internal and external meetings and events.
Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
Negotiated with vendors and service providers to schedule maintenance and support services.
Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Developed work schedules according to budgets and workloads, covering priority tasks.
Coordinated with other supervisors, combining group efforts to achieve goals.
Reviewed employees' work to check adherence to quality standards and proper procedures.
Delegated work to staff, setting priorities and goals.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Guided employees in handling difficult or complex problems.
Interpreted and explained work procedures and policies to brief staff.

Summary

Overview

Work History

Clinical support clerk

Education

Computer Technology

Skills

Affiliations

Languages

Certification

Websites

My community

References

Timeline

Clinical support clerk

Computer Technology

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