Sharon Szczapa
Burlington,VT
Summary
Productive Pharmacy Manager with proven track record of excellent customer service and consistent results. Possesses excellent communication skills, professional attitude and keen attention to detail. Dedicated to using latest technologies and processes to deliver highest level of efficiency.
Overview
26
26
years of professional experience
Work History
Pharmacy Manager
Hannaford Supermarket & Pharmacy
01.2009 - Current
- Improved patient satisfaction by providing personalized consultations and medication management services.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
Staff Pharmacist
Hannaford Supermarket & Pharmacy
05.2001 - 01.2009
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
- Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Improved pharmacy efficiency by training new staff pharmacists and pharmacy technicians on proper procedures and protocols.
- Decreased wait times for patients by optimizing the use of pharmacy technology and automation systems.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Directly supervised Pharmacy Technicians, interns and support staff while on duty.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Assessed correct identity, strength and purity of medications when filling prescriptions.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Effectively resolved insurance rejections and other billing issues.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Maintained state and federal records of legendary drugs and controlled substances.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Correctly completed pharmacy daily and weekly reports.
- Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
- Properly compounded and dispensed medications as prescribed by doctors and dentists.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Compounded and repackaged unit-doses, topical medications and sterile products.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Communicated issues and reactions to specific medications to intercept potential errors.
- Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
- Evaluated drug therapy to drive appropriate medicine use.
- Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Educated patients on proper medication use.
- Counseled patients regarding proper intake of medications.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Supervised and coached team of pharmacy technicians and trainees.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Performed technical processes required to dispense medications to patients.
- Closely monitored department performance metrics.
- Reconstituted oral liquids.
Staff Pharmacist
Shop N Save Supermarket
01.1998 - 05.2001
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
- Streamlined pharmacy operations by implementing efficient inventory management systems and reducing medication errors.
- Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Implemented best practices for safe medication storage and disposal, maintaining a compliant and organized pharmacy environment.
- Decreased wait times for patients by optimizing the use of pharmacy technology and automation systems.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Supervised compounding activities, ensuring accuracy in preparation of custom medications according to physician specifications.
- Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Established clear performance expectations for staff members, utilizing periodic evaluations as an opportunity for feedback-driven growth.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Assessed correct identity, strength and purity of medications when filling prescriptions.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Effectively resolved insurance rejections and other billing issues.
- Maintained state and federal records of legendary drugs and controlled substances.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Correctly completed pharmacy daily and weekly reports.
- Completed new and updated patient profiles with lists of patient medications.
- Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
- Properly compounded and dispensed medications as prescribed by doctors and dentists.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Prepared medications such as emulsions, liquids, powders and ointments.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
- Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
- Advised patients on medication side effects and contraindications and explained proper administration.
Education
Bachelor of Science - Pharmacy
Massachusetts College of Pharmacy And HS
Boston, MA05.1997
Skills
- Inventory Control
- Drug Utilization Review
- Drug Inventory Management
- Inventory and Restocking
- Training and Mentoring
- Medication Dispensing
- Wellness Services
- Direct Patient Care
- Staff Training
- Performance Metrics
- Immunizations
- Medication Therapy Management
- Medicare and Medicaid Process
- Policy Enforcement
- Patient Education and Counseling
- Quality Assurance Controls
- Patient Safety
- Inventory Management
- Problem Solving
- Organizational Skills
- Performance Evaluation
- Team Leadership
- Customer Service
- Pharmacy Software Proficiency
- Conflict Resolution
- Workflow Optimization
- Continuous Learning
- Pharmacy Operations
- Prescription Verification
- Pharmaceutical Knowledge
- Record Keeping
- Interpersonal Communication
- Decision Making
- Insurance Billing
- Patient Counseling
- Employee Work Scheduling
- Employee Performance Evaluations
- Employee Supervision
- Basic Life Support for Health Care Providers
- Basic Life Support for Health Care Providers (BLS)
Timeline
Pharmacy Manager
Hannaford Supermarket & Pharmacy
01.2009 - Current
Staff Pharmacist
Hannaford Supermarket & Pharmacy
05.2001 - 01.2009
Staff Pharmacist
Shop N Save Supermarket
01.1998 - 05.2001
Bachelor of Science - Pharmacy
Massachusetts College of Pharmacy And HS
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