Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Tacker

Lafayette,LA

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

25
25
years of professional experience

Work History

Receptionist/Assistant to Jade Ledoux

Pandora Wraps
10.2022 - Current
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
  • Answered central telephone system and directed calls accordingly.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information for collecting payments.

Service Administrator

Acadiana Dodge Crysler Jeep
08.2017 - 10.2022
  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
  • Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
  • Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
  • Scheduled customer appointments for Service Advisors.
  • Updated customer service database with new information, address changes and contact details.
  • Pitched in to answer phones at main switchboard with multiple phone lines.
  • Immediately brought critical issues to customer service manager for resolution.
  • Organized and updated databases, records and other information resources.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Created organized filing system to manage department documents.
  • Negotiated and executed contracts on behalf of department.

Medical Receptionist

St Francis Clinic
04.2014 - 07.2017
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.

Service Advisor

Lafayette Motors
03.1999 - 07.2007
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Suggested additional services to customers in order to meet upsell goals.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Documented problems and corrective actions to maintain records.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Welsh High School
Welsh, LA
05.1982

Skills

  • Reception Area Maintenance
  • Maintaining cleanliness
  • Appointment Scheduling
  • Office Organization
  • Document Scanning
  • Mail Routing
  • Typing Speed
  • Telephone systems
  • Basic accounting
  • Record preparation
  • Verbal and written communication
  • Organization skills
  • Customer and client relations
  • Greeting and Seating Clients
  • Data inputting
  • Telephone skills
  • Professional Demeanor
  • Multi-Line Telephone Systems
  • Service-oriented mindset
  • Office Administration
  • Bookkeeping
  • Administrative Support
  • Clerical Support
  • Multi-line telephone operation
  • Customer Service
  • Attention to Detail
  • Punctual and Reliable
  • Visitor and Customer Relations
  • Relationship Building
  • Courteous and Professional
  • Billing and Invoicing
  • Scheduling appointments

Timeline

Receptionist/Assistant to Jade Ledoux

Pandora Wraps
10.2022 - Current

Service Administrator

Acadiana Dodge Crysler Jeep
08.2017 - 10.2022

Medical Receptionist

St Francis Clinic
04.2014 - 07.2017

Service Advisor

Lafayette Motors
03.1999 - 07.2007

High School Diploma -

Welsh High School

Similar Profiles

CREATE PROFILE
Sharon Tacker