Sharon Tate
Las Vegas,NV
Summary
Assisted customers by providing exceptional service and support. Collaborated with team members to enhance customer satisfaction. Contributed to a positive work environment that promotes diversity and growth.
Overview
12
12
years of professional experience
Work History
Team Leader Manager
Pandora Jewelry
Las Vegas, NV
06.2022 - Current
- Led team to achieve sales targets through effective training and performance management.
- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
- Coordinated inventory management to optimize stock levels and reduce shrinkage.
- Developed staff training programs that increased product knowledge and service quality.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Manager starbucks
Smith's Food and Drug
Las Vegas, NV
04.2017 - 11.2021
- Responsible for ten plus employees.
- Scheduling, ordering, inventory and setting new launches.
- Extensive customer service. Responsible for all phases of running the Starbucks to include Ppv meetings etc.
- Also worked in click list, tags and bookkeeping.
Asst. Manager
Tuesday morning
Las Vegas, NV
05.2014 - 04.2017
- Responsible for all phases of running a retail establishment.
- Responsible for receiving, scheduling, inventory and running a staff of seven employees
Education
Associate's degree - Criminal Justice
West Georgia Technical College
Carrollton, GA02.2007
High school diploma - undefined
Carrollton High School
Carrollton, GA05.1988
Skills
- Shipping and receiving
- Inventory Control
- Scheduling
- Retail Sales and Management
- Extensive Customer Service
- Sales
- Payroll
- Accounts Receivable
- Administrative Experience
- Upselling
- Microsoft Outlook
- Cash Handling
- Interviewing
- POS/KWI
- Office Management
- Guest Services
- QuickBooks
- Merchandising
- Microsoft Word
- Recruiting
Assessments
- Management & leadership skills: Planning & execution — Familiar
- January 2022
- Planning and managing resources to accomplish organizational goals
- Full results: Familiar
- Retail customer service — Proficient
- Responding to customer situations in a retail setting
- Full results: Proficient
- Supervisory skills: Motivating & assessing employees — Proficient
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Food service: Customer situations — Proficient
- Ensuring customer satisfaction and prioritizing tasks in a food service setting
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Accomplishments
Was in Top Ten in Sales for four years with $500,000 per year. Won several awards for customer service and management along with my employees
Timeline
Team Leader Manager
Pandora Jewelry
06.2022 - Current
Manager starbucks
Smith's Food and Drug
04.2017 - 11.2021
Asst. Manager
Tuesday morning
05.2014 - 04.2017
Associate's degree - Criminal Justice
West Georgia Technical College
High school diploma - undefined
Carrollton High School