SHARON TAYLOR -WRIGHT
Homestead
Summary
Dynamic customer service professional with a proven track record at Arise, achieving a 98% CSAT score. Skilled in problem-solving and complaint resolution, I excel in delivering exceptional support and managing customer inquiries effectively. Committed to enhancing customer experiences through strong communication and in-depth product knowledge.
Overview
6
6
years of professional experience
Work History
Customer Service Voice Agent
Remote Customer Service Voice Agent
01.2023 - Current
- Provide Top Notch customer service to pet parents and vet clinics via inbound calls.
- Assist customers and explain accurate process in placing prescription orders or vet diet items.
- High CSAT, Compliance and WOW request scores.
Call Center Agent
Arise
01.2019 - 01.2020
- Provide highest level of customer service to customers via inbound calls.
- Handle complaints regarding products or services.
- Achieved 98% CSAT (Customer satisfaction) goal for each quarter.
- Assist customers with new account setup, shipping status and return status.
Inbound Customer Service Agent
Live Ops
01.2022
- Provide exceptional customer service to customers via inbound and outbound calls.
- Handle customer complaints and track packages.
- Guide customers in product selection and processing orders.
Education
Associate of Arts - English Literature
University of Oxford
England01-1984
Skills
- Problem Solving
- Communication Skills
- Inbound Support
- MS Office Suite
- KPIs
- Knowledge Articles
- Complaint resolution
- Call management
- Product knowledge
- Sales support
- Issue tracking
- Order processing
- Customer service
Timeline
Customer Service Voice Agent
Remote Customer Service Voice Agent
01.2023 - Current
Inbound Customer Service Agent
Live Ops
01.2022
Call Center Agent
Arise
01.2019 - 01.2020
Associate of Arts - English Literature
University of Oxford
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