Summary
Overview
Work History
Education
Timeline
Generic

Sharon Thomas

Tyler,AL

Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Customer Service Training Manager

Alorica
Montgomery, AL
06.2003 - Current
  • Managed new employee orientation training process for more than [Number] employees each year.
  • Delivered new employee onboarding and training sessions via [Software].
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Coordinated technical training and personal development classes for staff members.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Selected and assigned instructors to conduct specific training programs.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Directed training programs and development paths for managers and supervisors.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Coordinated and prioritized required training courses for [Type] employees.

Education

Bachelor of Science - Business Administration

Alabama State University
Montgomery, AL
06.1995

Timeline

Customer Service Training Manager

Alorica
06.2003 - Current

Bachelor of Science - Business Administration

Alabama State University
Sharon Thomas