Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHARON THOMAS

Columbia,MD

Summary

With a proven track record at Chesapeake Protective Services, I excel in emergency response and guest relations, enhancing safety through meticulous CCTV monitoring and effective crowd control. My background includes a strong focus on achieving security goals, demonstrated by a significant reduction in incidents, leveraging both technical and interpersonal skills to maintain a secure environment.

Overview

39
39
years of professional experience

Work History

Armed Security Officer

Chesapeake Protective Servies
04.2022 - Current
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.

Transportation Bus Driver

Tip Top Transportation
07.2014 - 08.2023
  • Reduced accidents by consistently following traffic laws, safety procedures, and defensive driving techniques.
  • Collaborated with school staff to ensure the safe transportation of students on field trips and extracurricular activities.
  • Promoted a strong safety culture within the team by sharing best practices for avoiding accidents or incidents on the road.
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Monitored students and other passengers during transit to encourage safe transport.
  • Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.

Transit Bus Operator

First Student Transportation
08.2017 - 06.2019
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.

School Bus Driver

Annapolis Bus Company
08.2008 - 04.2014
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.

Manager

Hollywood Video
02.2004 - 04.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.

Armed Security Officer

Comcast
01.2007 - 03.2009
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.

Armed Security Officer

Philadelphia State Hospital At Byberry
01.1997 - 09.1999
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
  • Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
  • Examined doors, windows and gates to verify security.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Wrote detailed reports of all security breaches and investigations.

Bank Teller

PNC BANK
03.1989 - 07.1995
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Customer Service Associate Cashier

Walmart Supercenter
04.1985 - 08.1987
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
  • Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.

Education

Leasot Academy
1341 N Delaware Ave Philadelphia Pa

High School Diploma -

Olney Charter High School
Philadelphia, PA
06.1986

Skills

  • Public Safety
  • Body armor usage
  • Report Writing
  • Guest Relations
  • Computer Skills
  • Crowd Control
  • Emergency Response
  • Background Checks
  • CCTV Monitoring
  • Crime Prevention
  • Equipment Inspection
  • Arrest procedures

Timeline

Armed Security Officer

Chesapeake Protective Servies
04.2022 - Current

Transit Bus Operator

First Student Transportation
08.2017 - 06.2019

Transportation Bus Driver

Tip Top Transportation
07.2014 - 08.2023

School Bus Driver

Annapolis Bus Company
08.2008 - 04.2014

Armed Security Officer

Comcast
01.2007 - 03.2009

Manager

Hollywood Video
02.2004 - 04.2009

Armed Security Officer

Philadelphia State Hospital At Byberry
01.1997 - 09.1999

Bank Teller

PNC BANK
03.1989 - 07.1995

Customer Service Associate Cashier

Walmart Supercenter
04.1985 - 08.1987

Leasot Academy

High School Diploma -

Olney Charter High School

Similar Profiles

CREATE PROFILE
SHARON THOMAS