Summary
Work History
Education
Skills
Timeline
Overview
AdministrativeAssistant

Sharon Thompson

Medical Office Professional
Lewisville,TX

Summary

Dynamic healthcare professional with proven expertise in medical billing and ICD-10 coding, and a knack for leading teams to operational excellence. Enhanced patient satisfaction and streamlined care workflows. Excel in fast-paced environments, driving significant improvements in patient care and billing processes.

Work History

New Patient Referral Coordinator

Dallas Regional - Greater Therapy Centers
04.2024 - Current
  • Handle a high volume of new patient referrals, on average 80 per week. and giving priority to urgent cases while keeping records well-organized.
  • Guarantee the prompt processing of referrals, leading to enhanced patient satisfaction and shorter wait times.
  • Improved the patient referral system by refining communication methods and improving scheduling practices.
  • Work in close partnership with clinical staff, resulting in streamlined and effective patient care workflows.
  • Provide exceptional customer service, swiftly and adeptly responding to patient inquiries.
  • Built solid relationships with referring doctors, establishing trust and promoting continued cooperation.
  • Address concerns through attentive listening and comprehensive questioning, referring significant issues to the manager.

Patient Account Representative

Family Medicine Associates Of Texas, PA
10.2020 - 05.2023
  • Posted insurance and patient payments, and processed refunds.
  • Collaborated with external parties to address billing, claims, and payment issues.
  • Addressed inquiries from patients, their families, and external payers.
  • Boosted patient satisfaction by swiftly resolving inquiries and account issues. Informed patients about financial policies, enhancing their understanding of responsibilities within the practice.
  • Remained composed under pressure and adeptly handled challenging situations.
  • Developed debt repayment plans with patients based on their financial status.
  • Input client information and notes into the system for cross-departmental access and review.
  • Supported colleagues during busy times or in their absence, demonstrating teamwork while efficiently managing personal workload.

Office Manager / Medical Billing Supervisor

Liberty Pain Associates
11.2017 - 04.2020
  • Boosted team productivity by effectively assigning tasks and managing daily operations.
  • Confirmed patient eligibility, benefits, and pre-certification requirements through phone and online systems.
  • Processed claims once the provider recorded charges in Athena, the practice management system.
  • Resolved rejected claims by updating CPT codes, modifiers, and ICD-10 codes when needed.
  • Handled patient billing and balance queries in person and over the phone.
  • Oversaw patient balance aging reports and conducted collection calls as needed.
  • Referred overdue patient accounts to the collections agency.
  • Processed payments and allocated them to patient accounts.
  • Generated daily accounting reports and managed bank deposits.
  • Assisted front office personnel with scheduling appointments, managing phone calls, and facilitating patient check-ins and check-outs.
  • Monitored employee timesheets to avoid excess overtime.
  • Custodian of Medical Records.

Office Manager / Surgery Scheduler

Dr. Christopher Vesy / Texas Digestive Disease Consultants
02.2002 - 06.2016
    • Implemented pre-collection policies for office visits and procedures
    • Verified patient's eligibility and pre-certified office visits, radiology and out patient procedures via telephone calls and online applications
    • Precisely completed appropriate claims paperwork, documentation and system entry
    • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation
    • Liaised with patients and addressed inquiries, appointment requests and billing questions
    • Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
    • Compiled daily accounting reports and prepared deposit
    • Scheduled appointments, radiology, procedures registered patients, and distributed sample pharmaceuticals as prescribed
    • Enhanced patient satisfaction by providing clear explanations of surgical procedures, provided treatment plan documentation and addressing concerns promptly.
    • Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
    • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
    • Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
    • Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
    • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
    • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
    • Developed relationships with referring physicians' offices, fostering strong communication channels that benefited both parties in coordinating patient care.
    • Professionally and courteously confirmed appointment times with patients
    • Entered monthly recall letters for follow-up procedures and correspondence follow-up letters to referring physicians for non-scheduled recommended procedures and canceled procedures
    • Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, Pathology reports, test results)
    • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
    • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
    • Custodian of Medical Records

Education

High School Diploma -

The Episcopal School of Dallas
Dallas, TX
1985

Skills

  • Medical billing and ICD-10 coding (International Classification of Disease Systems)
  • Claims investigation and research
  • Appointment Scheduling
  • Billing and collection procedures expert
  • Healthcare industry understanding
  • Staff leadership and supervision
  • Adept multi-tasker
  • Close attention to detail
  • Excellent verbal and written communications

Timeline

New Patient Referral Coordinator

Dallas Regional - Greater Therapy Centers
04.2024 - Current

Patient Account Representative

Family Medicine Associates Of Texas, PA
10.2020 - 05.2023

Office Manager / Medical Billing Supervisor

Liberty Pain Associates
11.2017 - 04.2020

Office Manager / Surgery Scheduler

Dr. Christopher Vesy / Texas Digestive Disease Consultants
02.2002 - 06.2016

High School Diploma -

The Episcopal School of Dallas

Overview

23
23
years of professional experience

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Sharon ThompsonMedical Office Professional