Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sharon Thompson

Reynoldsburg,OH

Summary

Personable and dedicated customer service representative with extensive industry experience. Solid team player with a positive attitude, establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

44
44
years of professional experience

Work History

Customer Service Advocate

Bread Financial
Columbus, Ohio
11.2009 - 08.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Care Representative

JOANN Fabrics and Crafts
Columbus, Ohio
10.2002 - 11.2015
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Verified that all coupons were valid prior to processing them into the system.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Addressed customer questions and concerns regarding products and services.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.

School Registrar

Central Ohio School of Massage
Columbus, Ohio
09.1980 - 04.2003
  • Maintained student records, ensuring accuracy and confidentiality.
  • Processed enrollments, withdrawals, transfers and grade changes.
  • Coordinated registration activities for students.
  • Provided information to students regarding course availability, prerequisites and degree requirements.
  • Performed data entry into the student information system.
  • Verified transcripts for incoming transfer students.
  • Resolved student inquiries regarding registration issues or policies.
  • Reviewed and updated student contact information as needed.
  • Prepared documents such as diplomas, certificates of completion and attendance verification letters.
  • Monitored compliance with state regulations related to school operations.
  • Maintained institutional solvency with current, accurate and fully compliant financial records.
  • Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.

Education

Some College (No Degree) - Business Administration

Southern Adventist University
Collegedale, TN

Skills

  • Credit card processing
  • Account Management
  • Complaint Handling
  • Complaint resolution
  • Technical Troubleshooting
  • Inbound and Outbound Calling
  • Payment handling
  • Call Center Operations
  • Typing 125 WPM
  • Data Entry

References

References available upon request.

Timeline

Customer Service Advocate

Bread Financial
11.2009 - 08.2024

Customer Care Representative

JOANN Fabrics and Crafts
10.2002 - 11.2015

School Registrar

Central Ohio School of Massage
09.1980 - 04.2003

Some College (No Degree) - Business Administration

Southern Adventist University

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Sharon Thompson