Sharon Thompson
Lillian
Summary
Dynamic experienced Mortgage Lending Producing Manager with a proven track record and production at Fairway Independent Mortgage as well as other companies, excelling in training and mentoring while enhancing operational efficiency. Expert in credit analysis and regulatory compliance, I foster strong client relationships and drive team success through effective communication and problem-solving, consistently achieving a 5-star client experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Production Team Lead
Fairway Independent Mortgage
05.2017 - Current
- Oversee daily production operations, ensuring adherence to quality standards and timelines as well as compliance.
- Mentor and train team members, fostering skill development and operational efficiency as well as standards in client experience.
- Implement process improvements that enhanced workflow and reduced bottlenecks.
- Collaborated with cross-functional teams to align production goals with company and personal objectives.
- Ensure white glove client experience with 5 out of 5 stars every single time.
- Boost morale, fostering a positive work environment through open communication and supportive leadership practices.
- Plan, schedule, and delegate daily work to team of employees.
- Guide employees toward professional growth opportunities, encouraging ongoing skill development and career progression within the organization.
Branch Manager
SWBC Mortgage
10.2010 - 05.2017
- Led branch operations, ensuring compliance with company policies and regulatory standards.
- Developed and implemented strategic marketing initiatives to enhance brand visibility and customer acquisition.
- Managed staff performance through regular coaching, training, and mentorship programs.
- Oversaw loan production processes, improving efficiency and accuracy in mortgage underwriting.
- Established strong relationships with clients and referral partners to drive business growth.
Education
No Degree - Accounting & Business
University of South Alabama
Mobile, AL05-1997
Skills
- 30 Years Mortgage Lending Experience
- Years of experience building teams and helping development of skills
- Goal oriented
- Extensive knowledge of Residential mortgage regulations
- Document analysis
- Document review
- Licensed in 3 states
- Financial analysis
- Sales forecasting
- Loan product promotion
- Credit evaluation
- Desktop underwriter expert LPA as well
- Loan application management
- Pre-approval process
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
- Customer service-focused
- Verbal and written communication
- Decision-making
- Client relationship building
Certification
Reverse Mortgage Certified
NMLS Licensing in Florida, Alabama & Mississippi
Timeline
Production Team Lead
Fairway Independent Mortgage
05.2017 - Current
Branch Manager
SWBC Mortgage
10.2010 - 05.2017
No Degree - Accounting & Business
University of South Alabama