Sharon Torella
Rockingham,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
33
33
years of professional experience
Work History
Recruiter
Executive Personnel Group-Aberdeen, NC
Aberdeen
01.2024 - 08.2024
- Manage full recruiting cycle of candidates to employment
- Starting with sourcing and screening through the complete onboarding process in the branch model
- Process payroll for employees sourced out to multiple clients
- Manage all incoming calls and guests into the branch.
Recruiter & Retention/Site Manager II & III
Randstad at Caterpillar-Sanford, NC
Sanford
01.2022 - 12.2023
- Recruited for and conducted twice-monthly employee orientation classes of 20-25 hires for the Caterpillar facility, and facilitated measures and relationship building to increase employee retention
- Improved the relationship between Randstad and Caterpillar by consistently exceeding client expectations, including facilitating a 100 percent contingency employee return rate following an extended holiday facility shutdown, up from approximately 70 percent in the previous year
- Supervised the Randstad at Caterpillar site, concentrating on interpersonal relations and conflict resolution
- Selected for 2023 President's Club for placing among the top 1% in growth and outstanding performance.
Recruiter and Retention/Site Manager I & II
Randstad-Hamlet, NC
Hamlet
06.2021 - 01.2022
- Improved client satisfaction by increasing hiring rates by 150 percent in four months
- Developed the site's first employee retention plan which included regular moral-boosting activities, rewards systems, and general relationship building, ultimately increasing employee attendance to 99 percent.
- Asked to takeover Caterpillar on site management role by Randstad Senior Vice President.
Front Desk Agent/PBX Operator
Pinehurst Resort-Pinehurst, NC
Pinehurst
06.2017 - 06.2021
- Answered multi-line phone systems to prioritize guest requests and emergencies, as well as managed staff delegation to address guest and resort needs
- Assisted guests' check-ins/outs, addressing billing questions, room assignments, and onsite reservations
- Completed nightly audits of billing operations for onsite amenities.
Transportation Dispatch/Coordinator
Pinehurst Resort-Pinehurst, NC
Pinehurst
10.2014 - 06.2017
- Coordinated transportation for guests, including VIPs, to and from surrounding airports, while monitoring flight details and other guest needs
- Monitored multi-line phone systems to dispatch transportation to guests throughout the resort, kept detailed logs of transportation activity, and directed maintenance needs in compliance with DOT guidelines.
Interim Administrative Assistant to Director of Security
Pinehurst Resort-Pinehurst, NC
Pinehurst
02.2015 - 05.2015
- Completed administrative tasks that included payroll, employee scheduling, budget reviews, and organization of resort security operations in coordination with other department administrative assistants
- Managed daily office operations, including resort security investigations, thoroughly and efficiently while focusing on reducing time and cost
- Effectively represented the Security Department in all meetings, including as representative on the Safety Board, to accomplish yearly goals for the resort.
Radiologic Technologist
Mid-South Orthopedics-Pinehurst, NC
Pinehurst
07.2011 - 07.2013
- Coordinated scheduling of diagnostic tests, exams, and treatments, as well as maintained detailed records of all examinations and conducted quality assurance checks on equipment.
Radiologic Technologist
Granville Medical Center-Oxford, NC
Oxford
10.1997 - 10.2001
- Developed, reviewed, and evaluated x-rays and fluoroscopy to determine image quality for diagnostic purposes and communicated processes with patients at each step
- Managed administrative needs such as scheduling, filing, answering phones, and communicating with patients.
Radiologic Technologist
Hillandale Medical Center-Durham, NC
Durham
10.1993 - 10.1997
- Performed radiographic imaging procedures along established protocols and ensured patient comfort
- Assisted with administrative responsibilities such as scheduling, filing, and answering phones.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
Student Radiologic Technologist
VA Medical Center-Durham, NC
Durham
08.1991 - 08.1993
- Managed clinical workflow, completed continuing education activities, and provided quality assurance on all images produced by ensuring proper exposure levels and positioning
- Completed training in medical office administrative responsibilities.
Education
Associate of Arts - Radiologic Technology
Vance Granville Community College
200 Comunity College Road Henderson, NC 2753608.1993
Skills
- Communication
- Team Work
- Detail-oriented
- Problem Solving
- Knowledgeable in AI
- Management
- Staffing
- Customer Service
Timeline
Recruiter
Executive Personnel Group-Aberdeen, NC
01.2024 - 08.2024
Recruiter & Retention/Site Manager II & III
Randstad at Caterpillar-Sanford, NC
01.2022 - 12.2023
Recruiter and Retention/Site Manager I & II
Randstad-Hamlet, NC
06.2021 - 01.2022
Front Desk Agent/PBX Operator
Pinehurst Resort-Pinehurst, NC
06.2017 - 06.2021
Interim Administrative Assistant to Director of Security
Pinehurst Resort-Pinehurst, NC
02.2015 - 05.2015
Transportation Dispatch/Coordinator
Pinehurst Resort-Pinehurst, NC
10.2014 - 06.2017
Radiologic Technologist
Mid-South Orthopedics-Pinehurst, NC
07.2011 - 07.2013
Radiologic Technologist
Granville Medical Center-Oxford, NC
10.1997 - 10.2001
Radiologic Technologist
Hillandale Medical Center-Durham, NC
10.1993 - 10.1997
Student Radiologic Technologist
VA Medical Center-Durham, NC
08.1991 - 08.1993
Associate of Arts - Radiologic Technology
Vance Granville Community College
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