Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Sharon Torres

Pueblo ,Colorado

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Flexible hard worker ready to learn and contribute to team success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Administrative Assistant/Title Clerk

Mercado Motors
Pueblo, CO
02.2024 - Current
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Processed applications for new titles, transfers and duplicate titles.
  • Researched customer inquiries regarding title information.
  • Coordinated with other departments to resolve issues related to titling process.
  • Performed data entry of vehicle information into system for registration purposes.
  • Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
  • Assisted customers with questions about the titling process or fees associated with it.
  • Handled payments from customers for taxes, registration fees.
  • Checked titles against odometer readings to verify accuracy of mileage disclosure statements.
  • Scanned documents into electronic filing system according to company procedures.
  • Printed copies of documents as needed.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.

Leap Technician

Pueblo Human Service
Pueblo, CO
09.2022 - Current
  • Managed quality control and maintained high level of customer satisfaction.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Reached out to individuals via phone, email and SMS to deliver help and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Produced thorough, accurate and timely reports of project activities.

Customer Service Expert

Highline Internet
Colorado City, CO
02.2022 - Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Informed customers about product lines and services offered by company.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Collected payments for [Phone or Internet Service] and updated accounts to reflect new balances.

Human Resources Assistant

Mission Food
Pueblo, Colorado
08.2021 - 01.2022
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Optimized traceability, developing organizational filing systems for confidential employee records and reports.
  • Supported human resources, controlling resume flow within applicant tracking system.

Aflac Benefit Advisor

Self-employeed
Pueblo , Colorado
11.2019 - 05.2021
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Reviewed employee enrollments to verify accuracy, inputting all information into company's database.

Client Service Representative

Rocky Mountain SER
Monte Vista, CO
03.2003 - 10.2006
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Assessed customer account information to determine current issues and potential solutions.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Supported clients by handling service requests, answering questions and acting as consistent resource.
  • Helped clients complete special projects on schedule and with optimal resource utilization.
  • Delivered high level of service and support to clients by ensuring that issues were responded to promptly.

Office Manager

Advertising Specialities Association
Farmington , NM
07.1999 - 02.2000
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.

Education

Fundamentals of Human Resources

Allison
Ireland
08.2022

Finance And Accounting

International of Business Management
Germany, MN
08.2022

GED -

Bueno Hep
Alamosa , Colorado
05.2003

Insurance - Insurance

Xcel
Pueblo, CO

American Association Of Notary

Skills

  • Reporting skills
  • Documentation abilities
  • Data entry
  • Excel, Sharepoint, Outlook, Windows ,Adobe
  • Clerical
  • Computer skills
  • Work ethic
  • Flexible
  • Leadership
  • Fluent in Spanish
  • Team management
  • Business development understanding
  • Direct sales
  • Credit card payment processing
  • Office equipment proficiency
  • Inbound and Outbound Calling
  • Fleet dispatching
  • Document retrieval surveys
  • Local filing requirements knowledge
  • File Management
  • Documentation Review
  • Title Research
  • Loan Documentation
  • Deadline Management
  • Attention to Detail
  • Task Prioritization
  • Problem-solving abilities
  • Self Motivation
  • Team building

References

Roger Powell

Aflac District Manger

roger_powell@us.aflac.com

303-956-8342

Eva Lopez

Missions Foods

Production Assistant

408-802-6925

Debra Gomez

Alamosa Workforce

Client Service Tech

719-588-2977

Certification

  • Notary Commission

Timeline

Administrative Assistant/Title Clerk

Mercado Motors
02.2024 - Current

Leap Technician

Pueblo Human Service
09.2022 - Current

Customer Service Expert

Highline Internet
02.2022 - Current

Human Resources Assistant

Mission Food
08.2021 - 01.2022

Aflac Benefit Advisor

Self-employeed
11.2019 - 05.2021

Client Service Representative

Rocky Mountain SER
03.2003 - 10.2006

Office Manager

Advertising Specialities Association
07.1999 - 02.2000

Fundamentals of Human Resources

Allison

Finance And Accounting

International of Business Management

GED -

Bueno Hep

Insurance - Insurance

Xcel

American Association Of Notary

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