Summary
Work History
Education
Skills
Work Availability
Timeline
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Sharon Trevona

North Richland Hills,TX

Summary

Detailed-oriented administrative professional with superb people-skills and public relations. History of meeting company goals utilizing consistent and organized practices. Qualified trainer and supervisor offering a strong work ethic and positive attitude. Highly effective in working in a fast-paced work environment. Displays excellent communication and interpersonal skills while interacting with many types of personalities. With over 20 yrs experience in customer service, on boarding new hires, volunteer and scheduling coordinator, training supervisor, and building and maintaining business relations. Skilled in Microsoft Office, Ginger, Dispatcher Management System, and all social media platforms.


Work History

Helper Coordinator Supervisor

United Postal Service, UPS
10.2022 - 12.2022
  • Received and responded to Personal Vehicle Drivers requests via letters, emails, telephone calls and in-person interactions.
  • Gathered and organized materials to support operations.
  • Worked with Operations Managers and Road Supervisor's through day-to-day work and complex problems.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Scheduled and managed all Personal Vehicle Drivers and their routes.
  • Scheduled all routes daily using Dispatcher Managing System
  • Worked with HR and handled all the onboarding for new hires
  • Maintained master schedule and set up for all Personal Vehicle Drivers.
  • Supervised and managed over 80 Personal Vehicle Drivers
  • Resolved employment-related disputes through proactive communication.

Trainer

Petsuites Resort
08.2021 - 10.2022
  • Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Worked individually with dogs on track for higher-level certifications in obedience and show performance.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
  • Discussed and resolved any incident reports with customer

Housekeeper

Rock Residential
03.2018 - 08.2018
  • Accepted accountability for all assigned building keys, master keys and access cards
  • Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms
  • Waxed and polished wood floors and other woodwork
  • Polished all metal hardware fixtures
  • Documented and reported all necessary repairs.

Cleaner

BCS Turns
03.2017 - 02.2018
  • Implemented changes requested by designers, owners or inspectors
  • Collaborated with over 60 properties to ensure smooth work flow and efficient organization operations
  • Coordinated and monitored vendor maintenance for large repairs
  • Provided outstanding customer service
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
  • Maintained positive relationships with all customers
  • Followed standards and procedures to maintain safe work environment.

Training Supervisor/ Texas A&M Puppy Raiser Coordinator

Patriot Paws Service Dogs
06.2014 - 09.2017
  • Selected or wrote appropriate curriculum for specific course topics
  • Collaborated with company leaders and department managers to determine training needs
  • Resolved employment-related disputes through proactive communication
  • Served as company representative doing demo to Corporate Businesses to raise money, answer questions and share our mission and goals
  • Supervised over 200 college students
  • Taught weekly classes on dog behaviors, how to puppy raise, training dogs, medical and more
  • One on ones with each student to solve issues and to evaluate the dog and puppy raiser
  • Did home visits with veterans before and after they received their dogs
  • ADI Certified the veterans and their dogs
  • Built relationships with local companies
  • Handled all media in College Station

Office Manager

Ad Mart Signs
01.2003 - 10.2007
  • Provided complete meeting support including preparing materials and taking notes
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Created reports and presentations
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel, managed all Corporate accounts and drove productivity improvements
  • Monitored and evaluated personnel performance to complete reviews, recommend advancement or address productivity concerns
  • Constructed new payment systems for online orders to optimize website shopping and boost sales
  • Met challenging quotas for productivity and accuracy of work
  • Prepared vendor invoices and processed incoming payments
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures
  • Recruited and hired qualified candidates for vacant and new positions
  • Maintained computer and physical filing systems
  • Ordered all office supplies including ink cartridges, toner and paper
  • Received, screened and routed incoming calls
  • Ran an Embroidery Machine

Sales Manager

Lexington Hotel
09.2001 - 12.2004
  • Entered details such as payments, account information and call logs into the computer system
  • Implemented marketing strategies which resulted in 85% growth of customer base
  • Worked directly with Bell Helicopter, Golden Corral, Albertsons, and many more Corporate accounts to achieve a high percentage rate and sales for Hotel
  • Exceeded sales goals of occupancy by 90%
  • Increased sales by 75% in 6 months
  • Attended all Chamber of Commerce meetings.

Education

No Degree - Business Administration And Management

El Centro College
Dallas

Certification - Phlebotomy Technician

Medical Career
Bedford, TX
2020

Skills

  • Event Planning
  • Community and Public Relations
  • Organizing Fundraising Activities
  • Marketing and Advertising
  • Volunteer Coordination
  • Recruiting and Training
  • Training Method Development
  • Orientation and Onboarding
  • Classroom Practices
  • Work Planning and Prioritization
  • MS Office
  • Compliance Requirements
  • Staff Supervision
  • Coordinating with Supervisors
  • Transportation and Logistics Coordination
  • Administration and Operations
  • Supervisor Skills Training
  • Verbal and Written Communication
  • Schedule Preparation
  • Customer Relationship Management
  • Train Employees
  • Customer Service
  • Health and Safety Regulations
  • Program Leadership

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Helper Coordinator Supervisor

United Postal Service, UPS
10.2022 - 12.2022

Trainer

Petsuites Resort
08.2021 - 10.2022

Housekeeper

Rock Residential
03.2018 - 08.2018

Cleaner

BCS Turns
03.2017 - 02.2018

Training Supervisor/ Texas A&M Puppy Raiser Coordinator

Patriot Paws Service Dogs
06.2014 - 09.2017

Office Manager

Ad Mart Signs
01.2003 - 10.2007

Sales Manager

Lexington Hotel
09.2001 - 12.2004

No Degree - Business Administration And Management

El Centro College

Certification - Phlebotomy Technician

Medical Career

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Sharon Trevona