Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
BusinessAnalyst

Sharon Troquille

Wharton,Tx

Summary


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

My Choice, Life Center

Self-employeed
09.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Data Entry Clerk

Three Little Pities Rescue
12.2024 - 03.2025
  • This was a temporary position to help the the organization with a growing situation
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Created and maintained data entry logs to track data entry activities.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
  • Supported marketing efforts by accurately entering customer data for targeted campaigns.
  • Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.
  • Conducted audits of existing data entry processes.

Insurance Specialist

Bankers Life Insurance
07.2018 - 01.2020
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
  • Maintained high standards of customer service by building relationships with clients.
  • Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Supported underwriting department by meticulously reviewing applications for accuracy and risk assessment.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
  • Researched and identified potential new markets.
  • Identified and solicited sales prospects in agency databases.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Phlebotomist

Memorial Hermann
07.2012 - 06.2018
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Packaged and shipped specimens to central lab daily.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Organized daily work based on collection priority.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified proper storage and transportation of specimens to laboratories.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.

Phlebotomist/X-Ray Technician

Galveston County Health District
04.2009 - 06.2012
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Assisted in training and onboarding new phlebotomists.
  • Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
  • Maintained examination rooms and restocked medical and radiologic supplies.
  • Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
  • Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.

Phlebotomist

Mainland Medical Center
10.2006 - 04.2009
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
  • Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Verified patients' identification for proper sample collection.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Organized daily work based on collection priority.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified proper storage and transportation of specimens to laboratories.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Receptionist

Scott Veterinary Hospital
12.2006 - 02.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted with planning office events and meetings for smooth execution.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.

Education

Certificate - Private Investigators Basic Surveillance Course

Advanced Investigation And Screening Solutions
Houston, TX
06-2034

No Degree - Business Management

Alvin Community College
Alvin, TX
05-2018

Certificate - Phlebotomy

Grayson College
Denison, TX
12-2002

GED -

Grayson College
Denison, TX
06-1999

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Critical thinking
  • Organizational skills
  • Verbal communication
  • Organization and time management
  • Active listening
  • Attention to detail
  • Flexible and adaptable
  • Decision-making
  • Problem resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Timeline

Data Entry Clerk

Three Little Pities Rescue
12.2024 - 03.2025

My Choice, Life Center

Self-employeed
09.2019 - Current

Insurance Specialist

Bankers Life Insurance
07.2018 - 01.2020

Phlebotomist

Memorial Hermann
07.2012 - 06.2018

Phlebotomist/X-Ray Technician

Galveston County Health District
04.2009 - 06.2012

Receptionist

Scott Veterinary Hospital
12.2006 - 02.2008

Phlebotomist

Mainland Medical Center
10.2006 - 04.2009

Certificate - Private Investigators Basic Surveillance Course

Advanced Investigation And Screening Solutions

No Degree - Business Management

Alvin Community College

Certificate - Phlebotomy

Grayson College

GED -

Grayson College

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