SHARON TROTTER
Dumont,CO
Summary
Revenue cycle and medical billing professional with extensive experience in managing multi-specialty billing operations. Proven track record in supervising teams, resolving complex reimbursement issues, and utilizing key software tools to enhance financial accuracy and operational efficiency.
Overview
18
18
years of professional experience
Work History
Controller / Back-Office Operations Manager
IGNITE OPTICS COMMUNICATIONS, LLC
Dumont, CO
10.2022 - Current
- Managed back-office and financial administration for telecom/fiber construction company, overseeing customer invoicing, accounts receivable tracking, accounts payable, payroll support, vendor records, subcontractor onboarding, contract files, and document control to ensure smooth operations.
- Administer QuickBooks Online Advanced records, including customer and vendor setup, invoice support, payment tracking, expense coding, transaction review, financial reports, and CPA-requested documentation.
- Prepared invoice packets, statements, and collections support, while maintaining customer correspondence and tracking outstanding or disputed receivables through organized Excel trackers and cloud folders.
- Coordinated contractor/vendor onboarding by collecting W-9 forms, verifying insurance/compliance documentation, maintaining payment records, and facilitating subcontractor communications to streamline the onboarding process.
- Maintain Microsoft 365, Outlook/email records, Excel workbooks, cloud files, shared folders, and administrative tracking systems used to manage daily operations and leadership visibility.
Director / Assistant to Owner / AR Manager / Accounts Receivable Representative
ENCOMPASS HEALTHCARE BILLING, LLC / S&S BILLING
Lakewood, CO
04.2014 - 01.2023
- Managed multi-specialty billing and revenue cycle operations, supervising 25 on-site and remote billing, AR, and administrative employees to ensure efficient workflow and compliance.
- Oversaw payer-facing accounts receivable across multiple states for in-network and out-of-network accounts, conducting claim-status research, payer follow-up, and resolving unresolved reimbursement issues.
- Researched and resolved complex payer denials and underpayments on in-network and out-of-network accounts by reviewing account history, EOB/ERA detail, claim status, payer remittance advice, payer-specific requirements, and supporting documentation.
- Prepared appeal packets and followed denied or underpaid claims through resolution, including documentation gathering, corrected-claim support, payer communication, and ongoing follow-up to adjudication.
- Reviewed EOBs and ERAs to verify payment accuracy, identify underpayments or denials, determine root cause, and support payer escalation, appeal strategy, or reimbursement recovery.
- Worked with client fee schedules and internal client-specific billing guides to support accurate claim submission, charge setup, payer reimbursement review, denial research, and client-specific billing methodology.
- Used working knowledge of CPT, ICD-9, ICD-10, HCPCS, medical records, payer policy, and claim data to identify documentation issues, service-code concerns, underpayments, reimbursement discrepancies, and appeal opportunities.
- Utilized Office Ally, Practice Mate, Lytec Practice Management, Optimax Medical, Optum Clearinghouse, Epic, and athenahealth for claim research, remittance review, documentation, and reimbursement follow-up.
- Supported multi-specialty billing operations for IONM, critical care, surgical assist, PT, and behavioral health.
Administrative Support / Medical Billing
OLYMPIC PAIN & ADDICTION SERVICES (OPAS)
Port Townsend, WA
01.2011 - 01.2013
- Supported Medical Director and practice team in front-office administration, medical billing, scheduling, EHR records, insurance claim preparation, patient payments, deposits, monthly statements, AR reports, and HIPAA-compliant documentation to ensure smooth operational flow.
- Prepared and submitted insurance claims for in-network and out-of-network accounts using Office Ally / Practice Mate, ensuring accurate diagnosis and procedure coding in a private medical office environment.
- Executed daily administrative tasks in a timely manner.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Co-Owner / Back-Office Administrator
JST ENTERPRISES LLC
Reno, NV
01.2008 - 01.2011
- Managed back-office administration, overseeing accounts payable, receivable, invoicing, payroll support, reconciliations, vendor communication, company records, SOPs, and workflow coordination to ensure smooth daily operations.
- Maintained organized financial and administrative records, supported customer/vendor communication, tracked expenses and payments, and coordinated office workflows to enhance operational efficiency.
- Managed daily operations and ensured efficient workflow across all departments.
- Oversaw financial budgeting and resource allocation for optimal profitability.
- Developed strategic business plans to enhance service offerings and customer engagement.
Education
Medical billing and coding coursework - ICD-9-CM & CPT Coding, Medical Terminology, Medisoft
Allen School - MIBC
01-2011
High School Diploma -
Raton High School
01-1988
Skills
- Revenue cycle management
- Accounts receivable and payable
- Claims review and correction
- Denial tracking and appeals
- Payer follow-up and negotiations
- Remittance review and research
- Reimbursement follow-up
- Account and invoice management
- Payment tracking and cash application
- Collections and dispute resolution
- Vendor management and onboarding
- Contract administration
- Client account management
- Customer relations management
- EOB review and statement issuing
- Transaction posting and invoicing support
- Problem solving and process optimization
- Aging report analysis and work queue management
- Database tracking systems
- Microsoft 365 and Excel proficiency
- Office Ally and Lytec experience
- Optimax Medical and Optum Clearinghouse knowledge
- Medisoft and Epic records review expertise
- Athenahealth records review skills
Work Preference
Remote Only
Work Area
Nationwide
Systems And Technology
Office Ally, Practice Mate, Lytec Practice Management, Optimax Medical, Optum Clearinghouse, Medisoft, Epic records review, athenahealth records review, payer portals, client lockbox portals, in-network and out-of-network accounts, remittance review, claims research, denial tracking, appeals documentation, reimbursement follow-up, EOB/ERA review, fee schedules, client-specific billing guides, medical billing workflow management, QuickBooks Online Advanced, QuickBooks, Microsoft Word, Excel, Outlook, Microsoft 365, cloud file systems, shared folders, database-style tracking, AP/AR, invoicing, payroll support, reconciliations, contractor records, vendor records, invoice packets, remote back-office administration
Relevant Expertise
- Revenue Cycle & Denials: Complex denial research | Appeal packets | Corrected claims | EOB/ERA review | Payer follow-up
- Billing Methodology: In-network/out-of-network accounts | Fee schedules | Client billing guides | CPT/ICD-9/ICD-10/HCPCS working knowledge
- Leadership & Systems: Remote team supervision | Work queues | Microsoft 365 | Excel | QuickBooks Online Advanced | Office Ally | Lytec | Optimax Medical | Optum Clearinghouse
Timeline
Controller / Back-Office Operations Manager
IGNITE OPTICS COMMUNICATIONS, LLC
10.2022 - Current
Director / Assistant to Owner / AR Manager / Accounts Receivable Representative
ENCOMPASS HEALTHCARE BILLING, LLC / S&S BILLING
04.2014 - 01.2023
Administrative Support / Medical Billing
OLYMPIC PAIN & ADDICTION SERVICES (OPAS)
01.2011 - 01.2013
Co-Owner / Back-Office Administrator
JST ENTERPRISES LLC
01.2008 - 01.2011
Medical billing and coding coursework - ICD-9-CM & CPT Coding, Medical Terminology, Medisoft
Allen School - MIBC
High School Diploma -
Raton High School