Sharon Tuccitto

Sr Team Manager, October 2020 - present

Sr Integrations Specialist, July 2013 - October 2020

• Hands-on team manager, leading a great team of Integrations Specialists. Responsible for 3rd party integration product offerings, including APIs, SSO, Trading, Data Delivery, and Statements
• Instrumental in the successful onboarding of Vendors and RIA Direct firms to the Advisor Services API Program, including the largest broker dealer integration in history
• Tackled the most strategic and complex relationships time and again for onboarding and served as the main point of contact to troubleshoot a broad range of client issues including technical software challenges, certificate setup and data issues
• Troubleshooted API, SSO, and oAuth issues using Splunk, TOAD for Oracle, MS SQL Server, SOATest, and Postman.
• Increased team performance and 3rd party efficiency through the streamlining of processes for quicker onboarding
• Spearheaded the effort to grow 3rd party integrations and consistently increased them by 20% or more YOY
• Collaborated with multiple cross-domain teams to drive solutions
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation. Integrated development opportunities into current roles to further increase employee satisfaction
• Cultivated positive rapport with fellow employees to boost morale and promote employee retention. This resulted in repeatedly having high engagement scores

QA Lead, June 2011 - July 2013

• Management of remote offshore test teams: reviewed/monitored offshore deliverables and artifacts, set expectations, ensured appropriate training and application knowledge, and resolved/removed obstacles to environment, tool and test process issues
• Reduced the automation run-time window to 2 hours from the original manual effort of 340 hours
• Championed Agile by instituting the automation of cases in the same sprint as the feature is developed and tested (Sprint + 0) rather than following a Sprint+1 rule
• Prepared Root Cause Analysis for defects in Production as a means to drive process improvements
• Created Test Strategy/Plans and executed tests when under tight deadlines; triaged defects with the Business
• Actively participated in daily Scrums, Sprint scope deliberations (articulated risks, resource and other constraints), Sprint Retrospectives, and Sprint Planning including: Sizings for features and tasks and calling out ambiguities in requirements and user stories, determination of stories to include in a sprint and their prioritization and risk, Defining “DONE”. helping Product Owners and Customers articulate requirements for each story in the form of examples and tests

• Managed an Offshore/Dual Shore testing team (23 teammates) in multiple US locations and India for Clinical web applications developed in Flex and Cold Fusion. Applications included Electronic Health Record (EHR), Lifeline Vascular Access, Chronic Kidney Disease (CKD), LabScope (LSO), and Physician Maintenance
• Responsible for hiring/firing, creating/prioritizing work, invoicing, reviewing test scenarios and cases, ensuring milestones are met, and team building for on-site and offshore resources. Spent 7 weeks in India forming a functional offshore QA team
• Key role in building a best-in-class software quality team using QA best practices and implementing processes and tools; standardized test plan and metrics templates for QA across the company
• Performed System/Functional , Integration, Exploratory and Regression including end-to-end testing; employed risk-based testing when necessary
• Led Defect management and Triage meetings and produced daily metrics to ensure risk was mitigated
• Created Test Plans for Major releases and Test Approaches for Maintenance releases
• Created Return on Investment (ROI) and automation proposals

• QA Lead, in addition to Team Leader for Consulting team, on multiple projects and multiple concurrent releases. This included applications such as Asset Transfers, Loans, Contributions, Transfers, New Enrollments, Cash Investigation Support System, and International Equity
• Enforced quality gates and controls for all phases of testing
• Developed test conditions, test cases, and Test Plans based on business requirements, functional specifications, and technical specifications. Provided intelligent time estimates for test planning and execution to project managers
• Prepared reports and metrics to dispense information for product teams and compile information supporting long-term company development and success
• Tracked issues using Starteam and worked with IT project managers and developers to resolve
• Mentored new team members and test teams
• Performed manual and automated system testing for OmniStation and OmniManager applications as well as Web testing of Java/J2EE apps utilizing Quality Center and QTP

As Release Coordinator:

• Managed simultaneous and multiple releases across various platforms within the Enterprise Test Management team
• Collaborated with software development project departments to align engineering efforts towards prescribed release schedule deadlines.

As QA Lead Analyst:

• Test leadership across several physical locations and applications for Integration, End-to-End, and User Acceptance testing for the following projects: Reward Points, the launch of Lexus, ACAPS/Account Bookings, Welcome Kits, Credit Card Product Set-up, Web, and Portfolio interfaces
• Managed multiple projects simultaneously for quarterly and monthly releases
• Managed, maintained, and oversaw defect creation and resolution
• Worked closely with development and business areas to ensure successful implementation of projects
• Managed project progress and documentation, including test plans and findings documents
• Mentored team members
• Utilized SQL and Eztrieve to data mine/condition for testing

• Central Point of Contact and Lead Coordinator for the Acquisitions/New Accounts piece of a system conversion for both Consumer and Corporate credit cards
• Analyzed existing system data structures and processing system and performed gap analysis
• Completed data mapping, including research of data field definitions and documentation

• Prepared Business Cases, Project Plans, Statements of Work for outsourcing needs, Project to Support documentation, Feasibility studies, ROI, and Purchase Orders for equipment and consulting.

• Oversaw development and testing activities of 10 application development resources, outside vendors, and internal contractors to ensure that completed products conform to company development standards and user requirements.

• Performed GAP analysis, gathering both technical and functional requirements during software vendor selection

• Through facilitated JAD sessions, identified business drivers, critical business processes and the data needed to support them. Performed workflow analysis to document high-level requirements and to assess impact of new/changed functionality.

• Managed budget across all projects, which included the conversion of a Fee Billing system from manual process to billing software, a large Interface Rewrite project to convert Perl scripts into Informatica using Autosys for 25 Investment Application system interfaces that used SQL, Sybase, and Oracle databases, Web Reports for Portfolio Managers using Web Intelligence Business Objects with Netegrity to access reports through the myJanus web portal, Automation of Nightly Operations using Autosys, Perl, kornshell, and batch, JARMSA Record Management System Oracle upgrades and modifications to Java code, Pacer application Upgrade involving changes to Informatica mappings, Perl scripts, and Business Objects code, as well as hardware upgrades on site and at BCP for Disaster/Recovery purposes in addition to consolidation of app and DB on Single Server with EMC storage, and Centralized Investment Database (CID) Data Quality for clean-up of data and movement/syncing of data between Production and Staging environments.

• Contracted as a Team Lead for a conversion to Vendor software with an emphasis on back-end processing and then worked as a Programmer on Y2K projects for Oppenheimer's Legacy ORIN system
• Liaison between vendors and client
• Worked closely with the user community to understand business processes and develop requirements so code could be developed and unit tested appropriately
• Created Internal Design Specifications, estimated projects, and interviewed for new contractors to join the team
• Developed and tested programs using COBOL, CICS, DB2, VSAM and JCL, and provided 24/7 on call support for the following areas: Dividends, Liquidations, 12b-1 checks and statements, Commissions, Administrative Reports, Stock Certificates, Wire Order confirms, the nightly CALC processing, activity files, log file recovery, exchanges, purchases, drivers, and zmods