Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
AccountManager
Sharon Tucker

Sharon Tucker

administration assistant / Customer service
Lithonia,GA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administration Assistant

Q & A
Peachtree Corners, GA
03.2016 - 03.2017
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Designed employee work schedules to address complete operational needs.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Composed inter-office correspondence and provided product and service information to customers.

Customer Service Associate

GVRA
Atlanta, GA
01.2016 - 05.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Informed customers about special promotions and provided detailed information for various products.

Cashier/Staff Member

AJC
Atlanta, Georgia
06.2001 - 05.2010
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Coordinated schedules for [Area of expertise] to maintain smooth activity flow.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Established positive relationships with customers and other staff members.
  • Received and submitted cash, credit and check payments.
  • Volunteered to help at events, functions and company meetings.
  • Completed [Type] take down and set up procedures.
  • Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Associate of Applied Science - Businss

Ruttledge Business
Atlanta, GA
08.1985

Skills

  • Verifying Data Accuracy
  • Raiser's Edge
  • Managing Status Reports
  • Appointment Coordination
  • Office Equipment Operation
  • Strong Organizational Skills
  • Multitasking and Time Management
  • Multi-Line Telephone Systems

Accomplishments

  • Successfully resolved [Number] customer issues per [Time period].
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Updated and maintained company database to reflect current and accurate client records for more than [Number] accounts.
  • Responded to over [Number] customer inquiries each day.

Certification

  • CAP - Certified Administrative Professional

Additional Information

Advocate for neighbors in need

assisted with distributing resource from local food bank

Dedicated member neighborhood association.

Initiated beautification of unsightly property

Timeline

Administration Assistant

Q & A
03.2016 - 03.2017

Customer Service Associate

GVRA
01.2016 - 05.2016

Cashier/Staff Member

AJC
06.2001 - 05.2010

Associate of Applied Science - Businss

Ruttledge Business
Sharon Tuckeradministration assistant / Customer service