Summary
Overview
Work History
Education
Skills
Communication
Organization & Astute Decision Making
Timeline
Generic

SHARON TUPAS

Riverside,CA

Summary

Organized, educated, and experienced Emergency Department Clerical Coordinator, Telemetry Technician seeks employment in order to utilize excellent communication, time management, and clerical skills.

Overview

7
7
years of professional experience

Work History

Clerical Coordinator, Telemetry Technician

Hoag Memorial Hospital
01.2023 - Current
  • Coordinated daily clerical tasks to ensure smooth operational flow and efficient communication among departments.
  • Contributed to a positive work environment by maintaining open lines of communication within the team.
  • Improved customer satisfaction with timely responses to inquiries and proactive issue resolution.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Monitored patient vital signs using advanced telemetry equipment to ensure timely identification of critical changes.
  • Collaborated with nursing staff to communicate significant findings, enhancing patient care coordination.
  • Trained new technicians on equipment usage and safety protocols, fostering a knowledgeable team environment.
  • Analyzed telemetry data to identify trends, contributing to improved patient monitoring strategies and workflows.
  • Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
  • Promoted a culture of continuous learning through participation in relevant workshops, seminars, and professional development opportunities related to cardiac care.
  • Contributed to a reduction in patient readmission rates by providing timely and accurate telemetry reports to physicians and nurses for prompt intervention.
  • Assisted with improvement and implementation of cardiac log forms.
  • Played an integral role in reducing instances of alarm fatigue among healthcare providers by properly setting alarms according to established protocols and individual patient needs.
  • Consistently adhered to strict HIPAA guidelines when handling confidential patient information, maintaining trust and integrity within the workplace.
  • Utilized advanced knowledge of arrhythmias to identify potential life-threatening events promptly and notify appropriate medical personnel accordingly.


Overnight Youth Residential Counselor

Mary’s Path
01.2022 - 01.2023
  • Facilitated conflict resolution among residents, promoting a harmonious living environment.
  • Collaborated with multidisciplinary teams to develop individualized care strategies.
  • Conducted regular safety inspections, proactively addressing potential hazards.
  • Maintained accurate records of resident interactions, ensuring compliance with regulatory standards.
  • Managed minor emergencies efficiently, applying first aid techniques when necessary until professional help arrived.
  • Documented nightly observations accurately, contributing valuable information for improved case management decisions.
  • Assisted clients in maintaining personal hygiene routines before bedtimes, reinforcing healthy habits that contribute positively towards overall wellness objectives.
  • Collaborated with daytime staff to ensure seamless transitions in care, fostering continuity of support.
  • Administered medication according to prescribed schedules, ensuring proper dosage and adherence to protocols.
  • Facilitated group activities during evening hours, encouraging social interaction among residents while promoting life skills development.
  • Conducted regular room checks to maintain safety standards and address any immediate concerns promptly.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
  • Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.

Patient Care Assistant (PCA)

Hoag Memorial Hospital
01.2020 - 01.2023
  • Collaborated with healthcare teams to ensure seamless communication regarding patient needs and updates.
  • Assisted in monitoring vital signs and documenting patient information for accurate health assessments.
  • Implemented infection control procedures, contributing to a safe healthcare setting for patients and staff.
  • Conducted routine checks to ensure patient comfort, addressing concerns promptly and effectively.
  • Managed inventory of medical supplies, ensuring adequate resources for optimal patient care delivery.
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
  • Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
  • Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
  • Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
  • Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Transported food trays and aided with feeding.
  • Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
  • Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
  • Provided emotional support to patients during difficult moments, fostering trust and rapport.
  • Exhibited flexibility in adapting to changes in schedules or assigned duties while maintaining professionalism.
  • Implemented infection control protocols effectively, reducing the spread of illness within the facility.
  • Educated patients on personal hygiene practices, promoting self-care skills for long-term wellbeing.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Delivered high-quality care to acute patients in hospital facility.
  • Coordinated with interdisciplinary teams to enhance patient outcomes through collaborative efforts.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.

Contact Tracer Investigator (CTI)

Department of Public Health
01.2020 - 01.2022
  • Conducted thorough interviews with individuals to gather accurate contact information and exposure history.
  • Collaborated with healthcare professionals to facilitate timely notifications of potential COVID-19 exposures.
  • Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
  • Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
  • Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
  • Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
  • Enabling effective communication and increased cooperation.
  • Provided comprehensive reports to supervisors regarding case progress, trends observed, and potential areas for improvement in contact tracing methods.
  • Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.
  • Implemented effective time management strategies to balance high caseloads while maintaining attention to detail in each investigation.
  • Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
  • Facilitated referrals for additional support services, connecting affected individuals with necessary resources for their recovery journey.
  • Increased compliance rates among contacted individuals by establishing trust and rapport through empathetic listening skills.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Participated in health promotion campaigns to raise awareness of health issues.
  • Collaborated with multidisciplinary teams to develop strategies addressing public health challenges effectively.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Collaborated with federal agencies on investigations.
  • Managed sensitive case information with utmost discretion, ensuring confidentiality and integrity in all proceedings.

Covid Laboratory Technician Specimen Collector

Nova Diagnostic Lab
01.2021 - 01.2021
  • Documented test results meticulously in laboratory information systems to maintain data integrity and compliance.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Maintained documentation on tests performed in lab.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Documented information by maintaining daily logs and equipment record books.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Reduced errors in data entry by meticulously reviewing and validating information before submission.
  • Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
  • Completed quality documents and input and saved quality data in appropriate locations.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Troubleshot and resolved equipment and process issues.
  • Participated in lab meetings and project presentations.
  • Assisted scientists by collecting and organizing laboratory data.
  • Prepared reagents and solutions following standard laboratory formulas and procedures.
  • Operated and performed preventative maintenance on laboratory equipment and instruments.
  • Collected and labeled various biological specimens following strict protocols to ensure accuracy and integrity.
  • Maintained cleanliness and organization of collection areas, adhering to safety and infection control standards.
  • Coordinated with laboratory personnel for timely specimen processing and delivery to enhance workflow efficiency.
  • Labeled and prepared specimens for shipment to laboratory facilities.
  • Facilitated a positive work atmosphere by consistently demonstrating strong teamwork skills and offering support to colleagues when needed.
  • Safeguarded patient privacy and confidentiality by following HIPAA regulations throughout all aspects of the specimen collection process.
  • Ensured proper storage conditions for specimens, resulting in preserved integrity for accurate testing results.
  • Contributed to overall infection control efforts within the facility through strict adherence to sanitation protocols during specimen handling and disposal processes.
  • Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.
  • Adhered to compliance standards for confidentiality, accuracy and safety.
  • Printed results reports and submitted for review.
  • Collaborated with laboratory personnel to expedite specimen analysis and reporting of critical findings.
  • Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
  • Maximized patient satisfaction by providing clear explanations of collection procedures and addressing any concerns or questions.
  • Followed safety protocols while handling hazardous materials.
  • Recorded and analyzed data to produce reports of results.

Student Nurse (RN)

Riverside Community Hospital
01.2018 - 01.2019
  • Administered medications and treatments as prescribed by healthcare professionals.
  • Monitored patient vital signs, reporting changes to nursing staff promptly.
  • Assisted in developing individualized care plans in collaboration with healthcare teams.
  • Educated patients and families on health management, enhancing understanding of treatment protocols.
  • Conducted routine assessments, ensuring adherence to safety and hygiene standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
  • Monitored patient vital signs, reporting any changes to experienced nursing staff.
  • Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
  • Performed regular rounds to check on well-being of patients.
  • Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
  • Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
  • Applied critical thinking skills to identify changes in patient conditions, initiating timely interventions as needed.
  • Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
  • Assisted in conducting physical assessments to identify potential health concerns and inform appropriate interventions.
  • Facilitated effective communication between patients, families, and healthcare team members to ensure optimal outcomes.
  • Exhibited flexibility in adapting to changing priorities within fast-paced healthcare settings while maintaining a high level of professionalism.
  • Educated patients and families on health promotion strategies, disease prevention, and self-care management techniques.
  • Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
  • Contributed towards a positive work environment by maintaining open lines of communication with colleagues at all levels of the organization.
  • Collaborated with interdisciplinary healthcare teams to develop individualized patient care plans.
  • Supported patient mobility and personal care, promoting dignified and respectful environment in healthcare setting.
  • Administered medications and treatments to patients under supervision, ensuring adherence to hospital policies and patient care plans.
  • Enhanced team efficiency by maintaining accurate and timely documentation of patient care activities and observations.
  • Supported public health initiatives during clinical rotations by participating in community health screenings and education programs.
  • Streamlined patient care processes by organizing and preparing equipment and supplies for procedures and treatments.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Monitored patient reactions after administering medications and IV therapies.
  • Evaluated patient histories, complaints, and current symptoms.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.

Education

RN -

Riverside Community College
01.2019

B.A. - Psychology

University of California, Riverside
Riverside
06.1999

Skills

  • Certified in Basic Life Support
  • ECG and Pharmacology Certified
  • Proficient in EPIC systems
  • Comprehensive patient support
  • Commitment to continuous learning
  • Evidence-based evaluation and application
  • Knowledge of HIPAA regulations
  • Public health training
  • Effective verbal communication
  • Document management
  • Database maintenance
  • Positive attitude
  • Customer service
  • Time management
  • Verbal and written communication
  • Relationship building
  • Strong problem solver
  • Medical terminology
  • Excel spreadsheets
  • Client interaction
  • Customer relationship management (CRM)
  • Medical records management
  • Technical support
  • Multi-line phone proficiency
  • Conflict mediation
  • ADL support
  • Infection control
  • Interdepartmental collaboration
  • CPR certification
  • Clinical training

Communication

Strong communication and interpersonal skills, with the ability to educate patients effectively on complex issues using easily accessible language.
Attention to detail in exams, treatments, bedside monitoring, and efficient charting.
Regularly performed patient education in advance procedures and treatments.
Languages: English (native), Tagalog (conversational)

Organization & Astute Decision Making

  • Assessed patients’ psychological and social environments.
  • Treated patients daily, maintaining careful adherence to care plans and charting requirements.
  • Managed care plans, provided prescribed treatments including IVs and other medications.
  • Organized charts and document condition, vital signs, therapy progress and medication of psychiatric patients.
  • Provided administrative support to insurance agent & owner by managing back office duties including accounting system setup and client record maintenance.
  • Developed stronger analytical skills through M.B.A. coursework. Courses included Financial Management, Management Accounting, Marketing Planning & Strategy and Solutions-Focused Decision Making.
  • Practiced safe work habits, including compliance with all safety, health, environmental rules and regulations.

Timeline

Clerical Coordinator, Telemetry Technician

Hoag Memorial Hospital
01.2023 - Current

Overnight Youth Residential Counselor

Mary’s Path
01.2022 - 01.2023

Covid Laboratory Technician Specimen Collector

Nova Diagnostic Lab
01.2021 - 01.2021

Patient Care Assistant (PCA)

Hoag Memorial Hospital
01.2020 - 01.2023

Contact Tracer Investigator (CTI)

Department of Public Health
01.2020 - 01.2022

Student Nurse (RN)

Riverside Community Hospital
01.2018 - 01.2019

RN -

Riverside Community College

B.A. - Psychology

University of California, Riverside

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