Sharon Valentin
Springfield,MA
Summary
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Qualified in any position with solid background in various hands-on roles. Proven ability to contribute effectively to team projects and consistently meet deadlines. Demonstrated reliability and flexibility in adapting to changing work environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Care
Mental Health Association Inc.
09.2024 - Current
- Provide respectful, person-centered support to participants in daily living activities, personal care, and skill development.
- Promote community integration by facilitating access to transportation, social activities, and external resources.
- Support participants' health needs, including medication administration (per MAP standards), appointment scheduling, and monitoring overall wellbeing.
- Assist with financial skills and money management, maintaining accurate documentation of all expenditures.
- Respond to emergencies and crisis situations appropriately, following agency protocols and communicating with supervisors.
- Advocate for participants and help them build self-advocacy skills; serve as a liaison with families, providers, and community supports.
- Contribute to the development and implementation of Individual Service Plans (ISPs), documenting progress and participation.
- Maintain accurate and timely documentation, including daily logs, incident reports, and health records.
- Promote a safe environment by following all safety procedures, assisting with emergency drills, and identifying potential hazards.
- Collaborate effectively with team members, attend training, maintain certifications (MAP, CPR, First Aid), and actively participate in meetings and supervision.
Lead Clinical Support Staff
River Valley Counseling Center
04.2022 - 03.2024
- Managed on-site coordination of home health documentation.
- Performed routine office tasks necessary for office operation and presentation.
- Noted physician orders in chart and completed directed actions.
- Communicated medical need for patient visits to scheduling department.
- Completed necessary reports and documentation on time and to specifications.
- Supported office operations by expertly handling administrative needs.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Scheduled patients for appointments and maintained master calendar.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assisted clinicians with patient intake, ensuring accurate data entry and compliance with confidentiality regulations.
- Coordinated scheduling for appointments, optimizing clinician availability and enhancing patient access to services.
- Conducted follow-up communications with patients, improving engagement and adherence to treatment plans.
Lead Clinical Support Staff
River Valley Counseling Center - SNI Temps
11.2021 - 04.2022
- Managed on-site coordination of home health documentation.
- Performed routine office tasks necessary for office operation and presentation.
- Noted physician orders in chart and completed directed actions.
- Communicated medical need for patient visits to scheduling department.
- Completed necessary reports and documentation on time and to specifications.
- Supported office operations by expertly handling administrative needs.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Scheduled patients for appointments and maintained master calendar.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Support Staff Member
Valley Podiatry Associates - SNI Temps
01.2021 - 03.2022
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Assisted employees with making copies, sending faxes and filing paperwork.
- Attended training sessions to stay updated on procedures and services.
- Communicated with clients on behalf of staff to relay messages and information.
- Greeted and checked in guests at front desk for appointments.
- Aided customers completing paperwork by explaining instructions and requirements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Personal Care Assistant
Tempus Unlimited
03.2019 - 05.2021
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Planned activities to encourage movement, stretching and strength building.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Education
Certification - Medical Assisting
Branford Hall Career Institute
Branford, CT06.2008
Diploma - High School Diploma
Bridge Academy High School
Springfield, MA06.2004
Skills
- Compassionate Care
- Multitasking
- Computer skills
- Critical thinking
- Organizational skills
- Friendly, positive attitude
- Lab Reports
- Medical Terminology
- Hospital Staff Support
- Scheduling Medical Appointments
- Patient Information
- Referral Arrangements
- Medical Coding
- Quality Patient Care
- Clerical Support
- Administrative Support
- Patient Flow
- Medical Assistance
- Office Operations
- Medication Administration
- Explaining Procedures to Patients
- Patient Interviews
- Transportation Assistance
- Dressing Changes
- Data Entry
- Account Updates
- Medical Records Completion
- Maintaining Medical Records
- Direct care
- Client direct care
- Compassionate caregiving
- CPR certified
- Meal preparation
- Client transportation
- First aid and CPR
- Teamwork and collaboration
- Problem-solving
- Time management
- Explaining Procedures to Patients
- Patient Interviews
- Transportation Assistance
- Dressing Changes
- Data Entry
- Account Updates
- Medical Records Completion
- Maintaining Medical Records
Certification
CPR and AED
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Direct Care
Mental Health Association Inc.
09.2024 - Current
Lead Clinical Support Staff
River Valley Counseling Center
04.2022 - 03.2024
Lead Clinical Support Staff
River Valley Counseling Center - SNI Temps
11.2021 - 04.2022
Support Staff Member
Valley Podiatry Associates - SNI Temps
01.2021 - 03.2022
Personal Care Assistant
Tempus Unlimited
03.2019 - 05.2021
Diploma - High School Diploma
Bridge Academy High School
Certification - Medical Assisting
Branford Hall Career Institute