Sharon Vieyra
Santa Maria,CA
Summary
Reliable professional trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities. 16 years of customer service.
Overview
18
18
years of professional experience
Work History
Claims Associate /DSD Receiver
Walmart
Santa Maria
02.2012 - Current
- Analyzed data and formulated decisions regarding the approval or denial of claims.
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Make sure people who order from Walmart.com are checked in.
- Checking in merchandise that comes in from FedEx.
- Participated in training sessions designed to improve understanding of new products and services offered by the company.
- Checking merchandise for vendors.
- Clearance markdown.
- Process paperwork of merchandise.
- Check hazmat and process from hazmat.
- Scan the back room and put the merchandise on the floor.
- Worked closely with external vendors, such as third-party administrators, during the resolution process for certain types of claims.
- Get claim merchandise on the ready in pallet.
- get recall from the floor and sent back to return center
- train people on how to properly take care of hazmat
Customer Service Manager
Walmart
Santa Maria
04.2010 - 03.2012
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Verified accuracy of money count by comparing total to expected amount.
- Developed and implemented training programs for new employees.
Cashier/Customer Returns Processor
Walmart
Santa Maria, CA
04.2007 - 03.2010
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Conducted orientations for new hires, introducing them to company policies and procedures.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Assisted customers with check cashing, bill payment, and money orders.
- Answered customer inquiries regarding policies and procedures.
- would do layaway in the holiday
Clothing Sales Associate /Retail Fitting Room Associate
Walmart
Santa Maria, CA
01.2007 - 04.2007
- Greeted customers and provided excellent customer service.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Restocked shelves with new merchandise as needed.
- Folded and hung clothing items according to store standards.
- Cleaned fitting rooms after each customer use.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Replenished supplies such as hangers, bags and tags when necessary.
- Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Recovered clothing items from fitting rooms and returned to specified department areas.
Toys Associate
Walmart
Santa Maria
11.2006 - 01.2007
- Performed customer service duties such as greeting customers, answering questions, and responding to inquiries.
- Organized store shelves by product type and category, ensuring merchandise was displayed properly.
- Assisted in the receiving and stocking of incoming inventory items.
- Maintained a clean and organized work area throughout shift.
- Suggested additional merchandise or services based on customer needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Santa Maria High School
Santa Maria, CA06-2006
Skills
- customer service
- money management
- phone etiquette
- time management
Languages
Spanish
Limited
References
References available upon request.
Timeline
Claims Associate /DSD Receiver
Walmart
02.2012 - Current
Customer Service Manager
Walmart
04.2010 - 03.2012
Cashier/Customer Returns Processor
Walmart
04.2007 - 03.2010
Clothing Sales Associate /Retail Fitting Room Associate
Walmart
01.2007 - 04.2007
Toys Associate
Walmart
11.2006 - 01.2007
High School Diploma -
Santa Maria High School
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