Sharon Villalba
Tucson,AZ
Summary
Accomplished Practice Manager with a proven track record, enhancing operational efficiency and patient care through strategic planning and policy implementation. Skilled in a variety of EMR systems and bilingual communication, adept at leading teams of up to 30, significantly improving workflow management and regulatory compliance.
Overview
7
7
years of professional experience
Work History
PRACTICE MANAGER
DESERT HEALTH CLINIC
01.2024 - 01.2025
- Performs many leadership, organizational, and decision-making tasks to maintain and grow the medical practice
- Establish and implement effective workplace policies and procedures
- Ensure policies and best practices are up to industry standards and government regulations
- Hire, train and monitor administrative staff
- Organize patient records using electronic health records keeping
- Supervise daily practice operations such as billing, debt collections, security, and occupational health and safety
- Monitor the inventory for medications and medical equipment and organize for resupply
- Interact with patients and address their complaints
- Coordinate regular staff meetings and performance reviews as well as conduct payroll for all employees and providers
- Collaborate with Physicians and Therapists to develop business strategies and patient services
- Credentialing and onboarding of all new providers with various insurances
- Manage A/R and processed claims, review denials, made corrections and rebilled claims requesting re-consideration using carriers established guideline, ensured HIPAA compliance in all procedures, worked with providers to ensure coding accuracy, work closely with patients to provide account resolution, and applied payments based off EOB’s
- Managed a team of up to 30 employees including Therapist’s, Medical doctor, and PA’s
PRACTICE MANAGER
VILLAGE MEDICAL
02.2022 - 12.2023
- Performs many leadership, organizational, and decision-making tasks to maintain and grow the medical practice
- Establish and implement effective workplace procedures
- Ensure policies and best practices are up to industry standards and government regulations
- Hire, train and monitor administrative staff
- Organize patient records using electronic health records keeping
- Supervise daily practice operations such as billing, debt collections, security, and occupational health and safety
- Monitor the inventory for medications and medical equipment and organize for resupply
- Interact with patients and address their complaints
- Coordinate regular staff meetings and performance reviews as well as conduct payroll for all employees and providers
- Started Vaccines for Children program in clinic
- Collaborate with Physicians to develop business strategies and patient services
CMA CLINICAL LEAD
VILLAGE MEDICAL
02.2022 - 03.2022
- Create weekly schedule for MA’s
- Delegate tasks to MA’s and monitor progress to ensure quality patient care
- Maintain controls for all CLIA waived tests
- Order vaccinations, medical supplies, and all office supplies
- Accounts management with LabCorp and Sonora Quest to ensure we receive lab results via Athena
- Assist providers with rectifying any concerns
- If unable to resolve any issues, I rely on my PM to assist
- Lead daily huddles to ensure quality patient care and maintaining a professional atmosphere while creating a team environment
- Train MAs in phlebotomy technique
- Patient management (vitals, EKG, phlebotomy, room, etc.)
- Insurance verification for eligibility
- Scheduling patients, patient call backs, and Rx prep for providers
CMA/MACC
MARANA HEALTHCARE
10.2020 - 01.2021
- Assist in rooming patients, obtain vitals, phlebotomy, specimen preparation to send out to labs, injections, immunizations, order pharmacy injectables and oral medications, order back-office supplies
- Medication Management
- Appointment scheduling, patient call backs, RX prep for NP, submit prior authorizations, audio testing and EKG’s
AREA CLIENT SUPERVISOR
CIOX HEALTHCARE
05.2019 - 03.2020
- Supervise New York Area
- Recommend methods to increase productivity
- Assisted in recruiting, interviewing, hiring, and terminating employees
- Met regional revenue goals
- Distribute workflow to personnel, evaluate employees
- Prepare month end reports and distribute accordingly
CMA
PULMONARY HEALTH ASSOCIATES
07.2018 - 10.2018
- Assisted in rooming patients
- Obtained vitals
- Pulmonary Function Testing
- Educated in Inhaler use
- Obtained medical records for patients from other facilities to maintain patient care
QUALITY HEALTHCARE RESOURCE COORDINATOR
WELLCARE
04.2018 - 10.2018
- Made outbound calls to members to ensure compliance with care gap closures
- Assisted in improving HEDIS metric measures
- Schedule appointments for members and their provider
- HEDIS Primary Source Verification
Education
CERTIFICATE - Certified Medical Assistant/Phlebotomist
APOLLO COMMUNITY COLLEGE
12-1996
Some College (No Degree) - Certified Phlebotomist
Apollo Community College
Tucson, AZ12-1996
Skills
- Phlebotomy
- Data Entry
- Computer Literate
- EMR Athena
- Intergy
- Filing
- Epic
- Cerner
- AllScripts
- NextGen
- Centricity
- Outpatient Procedures
- Microsoft products
- Knowledge in immunizations and injections
- Knowledge in technology
- IOS
- Android
- Bilingual
- EKG
- Fetal Monitor
- Vision Screenings
- Referral management
- Policy and procedure development
- Medical personnel recruitment
- HIPAA and OSHA regulations
- Strategic consulting
- Strategic business planning
- Managing medical practices
- Policy implementation
- Workflow management
- Supplies ordering
- Regulatory compliance
- Performance metrics
- Workflow planning
- Records management
- Staff management
- Practice management
- Clinical improvement initiatives
- Hiring medical personnel
- Budget oversight
- Payroll administration
- Workflow efficiency
- Managing files and records
- Continuous improvement
- Employee performance
- Schedule management
- Bookkeeping
- Electronic health records
- Marketing
Timeline
PRACTICE MANAGER
DESERT HEALTH CLINIC
01.2024 - 01.2025
PRACTICE MANAGER
VILLAGE MEDICAL
02.2022 - 12.2023
CMA CLINICAL LEAD
VILLAGE MEDICAL
02.2022 - 03.2022
CMA/MACC
MARANA HEALTHCARE
10.2020 - 01.2021
AREA CLIENT SUPERVISOR
CIOX HEALTHCARE
05.2019 - 03.2020
CMA
PULMONARY HEALTH ASSOCIATES
07.2018 - 10.2018
QUALITY HEALTHCARE RESOURCE COORDINATOR
WELLCARE
04.2018 - 10.2018
CERTIFICATE - Certified Medical Assistant/Phlebotomist
APOLLO COMMUNITY COLLEGE
Some College (No Degree) - Certified Phlebotomist
Apollo Community College
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