Sharon Walker
New York
Summary
Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.
Overview
27
27
years of professional experience
Work History
Office Manager
New York City Department of Health and Mental Hygiene
09.1997 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Block Advisor's Receptionist
H & R Block
12.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Associate - Business Administration And Management
Eastern Gateway Community College
Steubenville, OH06-2022
Skills
- Customer service
- Analytical thinking
- Organization skills
- Office management
- Verbal and written communication
- Office administration
- Time management
- Data entry
- Administrative support
- Clerical support
- Office equipment operations
- Staff management
Timeline
Block Advisor's Receptionist
H & R Block
12.2018 - 04.2019
Office Manager
New York City Department of Health and Mental Hygiene
09.1997 - Current
Associate - Business Administration And Management
Eastern Gateway Community College
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