Summary
Overview
Work History
Education
Skills
Certification
Training
Areas Of Excellence
Timeline
Generic

Sharon Wallace

Newark,New Jersey

Summary

Dynamic SVP of Program and Product Management at CITI, adept at driving product vision and strategy. Proven track record in Agile methodologies and budget management, delivering projects on time and within budget. Exceptional leadership in cross-functional teams, enhancing customer solutions and achieving significant operational improvements.

Overview

13
13
years of professional experience
1
1
Certification

Work History

SVP, Program and Product Management

CITI
New York, NY
11.2022 - Current
  • As an SVP of Program Management for multiple initiatives supporting business architecture, technology, and change management. Promoted within 1st year.
  • Work closely with management/business teams to create and maintain a product backlog according to business value or ROI.
  • Collaborate with stakeholders to craft the vision and concept development of a product.
  • Ability to organize and manage by persuasion and influence style.
  • Take the lead of scrum teams, defining the product vision, roadmap, and growth opportunities, and communicating with stakeholders throughout the project.
  • Excellent communication skills in the project scope or product vision across teams.
  • Work with internal and external contacts to analyze needs and align the product roadmap to strategic goals.
  • Developed project plans, product solutions, and partnered with technology teams to design and implement.
  • Interpretation of customer and business needs and look for ways to provide continuous improvements.
  • Solid understanding of technical applications, APIs, Wireframes, and review of technical designs.
  • Join forces with UX teams to evaluate user feedback on the tools.
  • Ensures funding and program commitment from assigned resources and that all stakeholders have been identified.
  • Exceptional skills in decision making, problem-solving, and time management.
  • Access risks when business decisions are made in compliance with applicable laws.
  • Managed multiple projects using best practices from inception to delivery.
  • Created Epics and User Stories.
  • Participate in Ceremonies and activities.
  • Oversaw UAT testing and evaluated any production issues.
  • Expert with Jira, Confluence, Reporting, managing resources, and stakeholder expectations.
  • Team up with the project sponsor and cross-functional teams, and assign project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
  • Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives.
  • Develop a budget and be accountable for delivering against established business goals/objectives.
  • Proficient understanding of business processes, process models, and consent orders.
  • Analyze, evaluate, and overcome program risks, and produce program and project reports for managers and stakeholders.
  • Creates processes and initiatives that improve productivity and reduce risks.
  • Prepared presentations, scorecards, root cause analysis, and recommended best practices.
  • Partnered with technology on Automation and best practices.
  • Initiated Investment Requests and managed through completion.

Senior Manager, IT Program and Product

AVISBUDGET GROUP
Parsippany, NJ
10.2016 - 11.2022
  • Operate as a program, project, or testing manager for multiple initiatives supporting Connected Services, Rates, Pricing, Reservations, Rentals, Insurance, Workday, and Vendor Web Portals. Manage a team of 10 direct reports and large teams of onshore/offshore people globally. Promoted to Senior Management, IT within one year.
  • Spearheaded projects impacting enterprise operations, software, cloud services, automation, and capabilities, consistently delivering on time and within budget while managing global resources and teams.
  • Built agile testing teams and enabled competitive pricing and the ability to offer low-cost products.
  • Improved integrations with partners, including Sabre, Amadeus, Galileo, and other customized systems.
  • Nominated leader on #POWERofWomen leadership team.
  • Created Product Roadmaps for Technology transformation and developed project plans.
  • Work closely with the project sponsor and cross-functional teams to develop the scope, deliverables, required resources, work plan, financial management, and timing for new initiatives.
  • Manage program and project teams for optimal return on investment and coordinate and delegate cross-project initiatives.
  • Solid understanding of SQL, ETL, DevOps, CI/CD, Data Modeling, Data Governance, and Automation.
  • Identify key requirements for business architecture, cross-functional teams, and external vendors.
  • Develop a budget and be accountable for delivering against established business goals/objectives.
  • Work with other program managers to identify risks and opportunities across multiple projects within the department.
  • Collaborated with design teams to create digital capabilities.
  • Years of demonstrating increased scope and responsibility in Product management.
  • Proficient in Agile Methodology, Jira, Confluence, and Kanban.
  • Participated in the design of the software development lifecycle (SDLC) globally and created global internal controls.

IT Test Manager | Project Manager

HORIZON BLUE CROSS BLUE SHIELD OF NEW JERSEY
Newark, NJ
02.2013 - 10.2016
  • Selected as Test Manager during projects and programs supporting Benefits, Claims, EDI, and Web Portal Divisions. Managed a large team of direct reports and offshore resources and oversaw enterprise software testing.
  • Omnia Health Plans: Updated and improved all Horizon BCBS healthcare plans, 2016.
  • Adjusted focused providers on Patient-Centered Healthcare, including Tier 1 and Tier 2.
  • Managed budget of $300k and delivered on time and within budget (30% of the overall budget).
  • Oversaw all software testing and Automation for the entire release.
  • Recognized with an achievement award for successful project implementation.
  • Healthcare Reform (HIX): Implemented 20 new plans for the 2014 Healthcare Reform Act.

Education

Master of Business Administration (MBA) - Management Information Systems

Wilmington University
Wilmington, DE

Bachelor of Science - Business Information Systems

University of Phoenix
Phoenix, AZ

Skills

  • Product ownership and management
  • Program planning and execution
  • Agile and Scrum methodologies
  • Jira project tracking
  • Cloud solutions (AWS)
  • Customer solution development
  • Project management
  • Business case analysis
  • Solution design and delivery
  • Confluence documentation
  • Metrics reporting
  • Goal planning (short/long-range)
  • Project reporting and analysis
  • Budget management
  • P&L analysis
  • Salesforce CRM expertise
  • IT liaison skills
  • Supply chain management
  • Use case development
  • Cross-functional team leadership
  • Data visualization (Tableau)
  • API integration
  • Workday proficiency

Certification

  • Project Management Professional (PMP), In Progress
  • Certified Project Management Professional Training, Pmtraining
  • Scrum Master (CSM)
  • Certified Scrum Product Owner (CSPO)

Training

Oracle

Areas Of Excellence

  • Product Owner
  • Program Planning, Strategy & Execution
  • Agile/Scrum
  • Jira
  • AWS/Cloud Solutions
  • Customer Solutions
  • Manage Projects
  • Business Case with Cost Analysis
  • Solution Design & Delivery
  • Confluence
  • Reporting Metrics
  • Short/Long-Range Goal Planning
  • Project Reporting
  • Budgeting
  • P&L Analysis
  • Salesforce
  • IT Liaison
  • Supply Chain
  • Use Cases
  • Cross Functional Team Leader
  • Tableau
  • APIs
  • Workday

Timeline

SVP, Program and Product Management

CITI
11.2022 - Current

Senior Manager, IT Program and Product

AVISBUDGET GROUP
10.2016 - 11.2022

IT Test Manager | Project Manager

HORIZON BLUE CROSS BLUE SHIELD OF NEW JERSEY
02.2013 - 10.2016

Master of Business Administration (MBA) - Management Information Systems

Wilmington University

Bachelor of Science - Business Information Systems

University of Phoenix

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