Sharon Warren

• I assign work to my staff based on priorities. I consider the difficulty of the tasks, the skill level and the capabilities of the individuals. I cross train staff to learn new areas to keep the staff motivated and productive.
• Acted as the Hospital Housekeeping Officer and Assistant Hospital Housekeeping Officer on multiple occasions.
• Established positive and productive relationships with other service lines in the facility, creating a team-oriented work environment.
• Provides professional environmental consulting service to the medical, surgical, and support services within the Medical Center when there is a major incident like a flood. I have provided professional environmental consulting to the medical and support services when this takes place. My consulting patient care and safety benefited from my quick actions and thinking.
• Participates in administrative, staff, clinical, and in-service meetings.
• Demonstrates positive communication skills, cooperation, and problem solving at the lowest level, both face to face and one on one.
• Perform quality management activities, which are designed to improve quality of transaction procession, customer service activities or other procedures.
• Performs the full range of personnel administration for the Service with varied functions and activities, to include providing professional and clerical advice to complete the mission of EMS and the VA.
• Prepared and presented power point slides on various subjects for EMS.
• Supervised team of housekeeping to meet highest quality of cleanliness and safety standards. Evaluated employee performance and developed improvement plans.
• Trained staff about the disposal of trash, biohazard trash and recyclables each day to avoid waste buildup. Effectively trained and mentored all new personnel to maximize quality of service and performance. Increased employee performance through effective supervision and training. Trained staff about the disposal of trash, biohazard trash and recyclables each day to avoid waste buildup.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Assigned housekeeping staff to specific areas and rooms based on abilities and daily requirements.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for patient rooms and common areas. ·I act to resolve problems, expedite services, and implement necessary corrective measures within established policies. i have counseled employees about different issues, have settled informal complaints and grievances through discussion with employees and union representatives, and recommended disciplinary action as needed.
• Established work performance expected, made formal appraisals of work performance, and determined training needed.
• Pursued and executed HR administrative action for an employee that had poor performance. Developed and outlined a plan that involved a systematic routine and analytical procedures to improve the performance of the employee. Executed an HR administrative action for employees that needed reasonable accommodations.
• Completed schedules, shift reports, and other business documentation. Established deadlines and priorities based on general work schedules, procedures, and policies established by higher levels of management
• Evaluated employee performance and developed improvement plans. Resolved disputes between employee through leadership and interpersonal skills.
• Effectively implemented the changes and processes the COVID pandemic brought with the increased expectations. The day to day operations and routines were dispersed to specific procedures to ensure the proper cleaning. Monitored staff performance and provided feedback to drive productivity. Implemented daily, weekly and monthly cleaning routines for staff to follow. Inspected areas that are assigned to 1st and 2nd shift. Enhanced the work performance, environment and motivation of employees by establishing a positive teamwork environment that promotes efficient and practical work procedures.
• Effectively implemented a trash can/PHI bins reduction program during the COVID 19 pandemic. The program allowed the housekeeping staff to clean and sanitize more areas versus pulling a lot of trash. The program reduced the amount of trash cans and PHI bins in large areas. This equivalently saved time and manhours for the VA.
• Scheduled and prioritized tasks to staff, overseeing work completion. · Created multiple spreadsheets to increase production and keep a track sheet of tasks that are assigned to the department. Coordinate schedules to provide coverage for all areas to be cleaned. The balance of the schedules for the personnel gives coverage for special projects.
• Addressed customer feedback and complaints to maximize satisfaction. Investigated customer complaints and resolved issues to increase customer satisfaction and establish trust.
• Established and enforced safety protocols and guidelines for staff.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Monitored staff performance and provided feedback to drive productivity. Evaluated employee performance and recommended promotions, transfers and dismissals. Maintained required records of work hours, and timesheets.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Adhered to safety protocols by enforcing proper equipment usage.
• Developed and maintained comprehensive inventory system to track equipment and supplies. Collected data for each closet and set a fixed par level for cleaning supplies in each closet. This was a team effort with logistics to set all the closets to a national standard.
• Coordinated with outside vendors to order supplies for staff.
• Plans and carries out a variety of important project or program activities. The work involves when establishing criteria (e.g., developing operating guidance or procedural manuals for major program activities); I have been involved in multiple CBOC moves. This involves making sure the CBOCs have the correct biohazard containers, sharp containers, trash cans and linen for the new building. I have been involved in opening new areas in the hospital. This consists of making sure the area is clean and sanitized for patient appointments, staff move in. This requires that all the basic fundamentals are taken care of before the deadline date: curtains hung, floors scrubbed, walls cleaned, paper products filled, chemicals and supplies are available for housekeeping to use to maintain the cleanliness of the area. Formulating projects, assessing program effectiveness and extensive problems,.
• Entered multiple Maximo service orders for painting, repair work, renovations and replacement of furnishings and equipment. Communicated repair needs to maintenance staff.
• The liaison between the hospital and the laundry plant. In 2018, I assisted with the budgeting and data analysis of the cost of laundry per pound for the contracting of a new laundry plant. I assisted with the scheduling of the laundry delivery days and time.
• I collected adequate information and exchanged information with a different laundry plant to solve and save the hospital thousands of dollars with the transfer of the laundry to another VA versus a private contractor. iI helped coordinate the activity of changing laundry plants. This included helping negotiating agreements, solicit cooperation, exchange information, reviewing work and collect adequate information to permit a thorough analysis and review of a particular problem or situation.

• Conducted regular inventories of linen to maximize quality control.
• Developed and maintained comprehensive inventory system to track linen.
• Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
• Addressed customer feedback and complaints to maximize satisfaction.
• Coordinated with outside vendors to provide supplies and equipment for staff.

• Managed team productivity and workflow to exceed quality standards.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Assigned housekeeping staff to specific areas and rooms based on abilities and daily requirements.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Promoted safety by demonstrating proper operation and training staff on power equipment tools.
• Coordinated household cleaning service operations and managed client relations.
• Restocked cleaning storage closets, carts and baskets for easy use.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.
• Tracked customer service cases and updated service software with customer information.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Trained new personnel regarding company operations, policies and services.
• Promptly responded to inquiries and requests from prospective customers.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Sought ways to improve processes and services provided.
• Promoted available products and services to customers during service, account management, and order calls.
• Managed timely and effective replacement of damaged or missing products.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Developed and updated databases to handle customer data.
• Cross-trained and provided backup support for organizational leadership.
• Trained staff on operating procedures and company services.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Increased efficiency and team productivity by promoting operational best practices.
• Answered beneficiary calls with questions about Medicare.
• Answered claims calls for Medicare beneficiaries
• Enrolled beneficiaries up for Part D plans.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Maintained clean and comfortable environments in the hospital by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Verified cleanliness and organization of storage closets and carts.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Clean and sanitized patient rooms.
• Terminally cleaned and sanitized isolation rooms, chemotherapy rooms, regular patient rooms.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked cleaning storage cabinets, carts and baskets for easy use.

• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Sorted documents and maintained organized filing process.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Verified accuracy of data entered into system to produce error-free reports.
• Followed established procedures to enter and process data correctly.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Created and maintained data entry logs to track data entry activities.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Collated and organized data entry documents into filing systems for easy access.
• Developed and maintained databases to store customer information.
• Secured and protected data from unauthorized access by complying with security protocols.
• Developed data entry policies and procedures in compliance with company standards.
• Updated and maintained customer information, documents and records.
• Used computer software to store and retrieve data.
• Checked for accuracy by verifying data and records.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
• Followed data entry protocols, rules and regulations.
• Managed and organized documents for data entry tasks.
• Corrected data entry errors to prevent duplication or data degradation.
• Preserved customer confidence and protected operations by keeping information confidential.
• Created spreadsheets for more efficient recordkeeping.
• Analyzed current data records to provide detailed reports.
• Utilized techniques for increasing data entry speed.
• Evaluated source documents to locate needed information.
• Assisted with developing data entry processes.
• Compared transcribed data with source document to detect and correct errors.
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• Developed and implemented data entry operations.
• Trained new and existing personnel on new programs.
• Quality assurance for school pictures.
• Digitially and manually retouched senior pictures, prom pictures and younger students pictures.
• received film from regional photographers and assisted in processing the film.

• Digitally edited photos to enhance appearance.
• Took photos from different angles and perspectives to capture perfect images.

· Digitally edited photos to enhance appearance.

· Processed 35mm film and slides

· Printed multiple photos

· Took routine photos is: promotion photos, decommissioning photos, retirements funerals and reenlistment photos.

· Performed routine maintenance on photographic equipment.

· Provided Quality Assurance with photos.

· Maintained levels of film and issued photographic material to personnel.

· Took photos from different angles and perspectives to capture perfect images.

· Edited, toned, captioned, and uploaded photographs for publication.

· Photographed high-quality images for various print and digital projects.

· Planned and prepared for on-location and studio shoots.

· Utilized natural and artificial lighting to capture desired images and maintain quality.

· Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

· Leveraged camera gear and equipment to express creative vision.

· Managed and organized photo database using consistent naming conventions and key-wording for search optimization.

· Scheduled studio appointments to shoot wide variety of subjects.

· Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.

· Leveraged mechanical mounting systems to improve focus and image stability.

· Captured stunning images for variety of projects.

· Selected and set up appropriate props, backdrops, and lighting.

· Utilized various types of camera equipment to capture best possible shots.

· Collaborated with other photographers and videographers to capture special events.

· Customized photography strategies based on intended use and client preferences.

· Monitored trends in photography to stay current in industry.

· Shot photographs in controlled lab, field, and remote environments.

· Trained new photographers in use of camera equipment and editing software.

· Managed team of photographers for special projects.

· Facilitated printing of images for client's promotion photo.

· Used video cameras to develop narratives for Navy News.

· Produced a Navy News this Week story about Pearl Harbor.

· Used digital photographic equipment.

· Developed black & white film, and color film and slides.

· Printed black & white photos, color photos, and slides.

· Darkroom supervisor

· Unit career counselor

· Training petty officer

· Supply petty officer

· Admin liaison

· Mess deck master at arms

· Phone talker for the DC repair locker

• Digitally edited photos to enhance appearance.
• Processed 35mm film and slides
• Printed multiple photos
• Took routine photos is: promotion photos, decommissioning photos, retirements funerals and reenlistment photos.
• Performed routine maintenance on photographic equipment.
• Provided Quality Assurance with photos.
• Maintained levels of film and issued photographic material to personnel.
• Took photos from different angles and perspectives to capture perfect images.
• Edited, toned, captioned, and uploaded photographs for publication.
• Photographed high-quality images for various print and digital projects.
• Planned and prepared for on-location and studio shoots.
• Utilized natural and artificial lighting to capture desired images and maintain quality.
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
• Leveraged camera gear and equipment to express creative vision.
• Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
• Scheduled studio appointments to shoot wide variety of subjects.
• Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.
• Leveraged mechanical mounting systems to improve focus and image stability.
• Captured stunning images for variety of projects.
• Selected and set up appropriate props, backdrops, and lighting.
• Utilized various types of camera equipment to capture best possible shots.
• Collaborated with other photographers and videographers to capture special events.
• Customized photography strategies based on intended use and client preferences.
• Monitored trends in photography to stay current in industry.
• Shot photographs in controlled lab, field, and remote environments.
• Trained new photographers in use of camera equipment and editing software.
• Managed team of photographers for special projects.
• Facilitated printing of images for client's promotion photo.
• Supply Petty Officer
• Training Petty Officer

• Maintained strict confidentiality of information.
• Logged information for reporting purposes.
• Tested equipment, networks and servers for signal strength and security vulnerabilities using specialized equipment.
• Safeguarded communications by providing consistent device and network security.
• Upheld code of conduct and maintained professionalism in stressful situations.
• Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
• Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
• Upheld U.S. Navy dress and appearance regulations for professional appearance.
• Prepared and submitted personnel, ordnance and operational reports.