Sharon Waters
Lincoln
Summary
Proactive Administrative Technician with extensive experience in research analysis, child and family services, and educational roles. Streamlined operations and data processes while ensuring client confidentiality and fostering effective communication. Skilled in crisis intervention, regulatory compliance, and enhancing learning experiences through technology. Bringing strong problem-solving abilities and organizational skills to new opportunities.
Overview
28
28
years of professional experience
Work History
Administrative Technician
Nebraska Game and Parks Commission
01.2022 - Current
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Served as a liaison between departments, promoting effective communication to resolve issues quickly.
- Administered payroll processing accurately and efficiently each pay period to ensure timely compensation for employees.
- Provided excellent customer service through prompt response to inquiries, fostering relationships with the public.
Research Analyst
Nebraska Department Of Labor
10.2013 - 12.2021
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
- Analyzed large volume of data to identify patterns, trends and correlations.
Child and Family Service Specialist
Nebraska Department of Health and Human Services
09.2012 - 10.2013
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Provided crisis intervention and case management services to child, family and legal guardians.
Unemployment Insurance Adjudicator
Nebraska Department Of Labor
02.2012 - 09.2012
- Ensured accurate determinations with meticulous research and thorough investigation of disputes.
- Continuously updated personal knowledge on relevant laws, regulations, and policies affecting the adjudication process within the jurisdiction served.
- Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
- Streamlined case management processes to expedite resolution times while maintaining accuracy.
- Collaborated with attorneys, law enforcement, and other professionals to gather evidence for fair adjudication.
- Evaluated claims by analyzing case files, conducting interviews, and reviewing relevant documentation.
Substitute Teacher
Lincoln Public Schools
09.2010 - 02.2012
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Lead Teacher, Adult Basic Education
Nebraska Department Of Correctional Services
12.2007 - 06.2010
- Established positive relationships with caseworker through regular communication regarding student progress.
- Maintained patience and level-headedness in diverse situations to support student development.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of students.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Maintained the safety and security of the school in a prison setting.
Adult Education Instructor
Metropolitan Community College - Omaha
04.2005 - 12.2007
- Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Utilized multimedia strategies to facilitate learning and increase student engagement.
- Conducted skills assessments to uncover performance gaps.
- Developed vocational training program curricula and objectives.
Youth Program Facilitator
Owen and Associates
08.2004 - 04.2005
- Promoted the overall success of the youth program by actively contributing to its mission, vision, and goals through dedicated participation in strategic planning processes.
- Served as a mentor for troubled youth within the program, providing guidance and support as they navigated difficult life circumstances.
- Adapted program content as needed in response to evolving needs of participants, remaining flexible and open to feedback from those directly impacted by the services provided.
- Assisted with grant writing efforts, securing additional funding for the expansion of program offerings and services.
Middle School Teacher
Saint Patrick School
08.2003 - 09.2004
- Provided one-on-one attention to students, while maintaining overall focus on entire group.
- Kept classroom organized, clean and safe for students and visitors.
- Completed in-service and additional training to maintain professional growth.
- Utilized various technology platforms to enhance virtual learning experiences during remote instruction periods, ensuring continued academic progress despite challenging circumstances.
- Identified signs of emotional or developmental problems in students.
- Assigned daily lesson plans designed to motivate students and allow for creativity.
Correctional Officer
Hall County Jail
10.1997 - 02.1999
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Completed intake paperwork, fingerprints, and searches.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
911 Dispatcher
Merrick County Sheriff's Office
05.1996 - 10.1997
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Education
Bachelor of Science - History/Geography
Chadron State College
Chadron, NE05.2003
Skills
- Customer Service
- Data entry proficiency
- Document Preparation
- Records Management
- Meeting Scheduling
- Database Administration
- Regulatory Compliance
- Business Correspondence
- Multitasking and Time Management
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
Timeline
Administrative Technician
Nebraska Game and Parks Commission
01.2022 - Current
Research Analyst
Nebraska Department Of Labor
10.2013 - 12.2021
Child and Family Service Specialist
Nebraska Department of Health and Human Services
09.2012 - 10.2013
Unemployment Insurance Adjudicator
Nebraska Department Of Labor
02.2012 - 09.2012
Substitute Teacher
Lincoln Public Schools
09.2010 - 02.2012
Lead Teacher, Adult Basic Education
Nebraska Department Of Correctional Services
12.2007 - 06.2010
Adult Education Instructor
Metropolitan Community College - Omaha
04.2005 - 12.2007
Youth Program Facilitator
Owen and Associates
08.2004 - 04.2005
Middle School Teacher
Saint Patrick School
08.2003 - 09.2004
Correctional Officer
Hall County Jail
10.1997 - 02.1999
911 Dispatcher
Merrick County Sheriff's Office
05.1996 - 10.1997
Bachelor of Science - History/Geography
Chadron State College
Similar Profiles
Keith JadlowskiKeith Jadlowski
Conservation Officer at Nebraska Game and Parks CommissionConservation Officer at Nebraska Game and Parks Commission
Logan SchmidtLogan Schmidt
Wildlife Biologist at Nebraska Game and Parks CommissionWildlife Biologist at Nebraska Game and Parks Commission
JAMES LONGJAMES LONG
Elk Technician at Nebraska Game and Parks CommissionElk Technician at Nebraska Game and Parks Commission