Sharon Watt
Tamarac,FL
Summary
Vigilant Accounting Receivable Officer with 40 years of experience. Committed to on time payments, maintaining detailed records & paying vendors on time. Communicative customer service representative motivated to maintain customer satisfaction. Detailed oriented worker with proven resourcefulness & reliability.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
North Lauderdale, FL
03.2024 - 04.2024
- De-escalate and resolve customers issues.
- Recommenced customers to enroll in online banking.
SEASONAL-FULFILLMENT & AT YOUR SERVICE ASSOCIATE
MACYS
Coral Springs, FL
11.2023 - 12.2023
- Complete fulfillment orders including picking merchandise, packing & shipping orders
- Ensure store pickup orders are ready for customers.
- Delivering of merchandises to store pick up customers from online orders.
- Customer service - Greeted customers and addressed their concerns.
- Assist customers with online shopping, returning & repurchasing of merchandise.
- Opening new credit card accounts.
ACCOUNT RECEIVABLES OFFICER
ACTIVE HOME CENTRE
KINGSTON, JAMAICA
12.2012 - 05.2023
- Communicate & resolve disputes with clients regarding outstanding invoices, payments and adjustments
- Managed customer deliveries and assist with carrying out orders to promote maximum satisfaction
- Applied effective time management techniques to meet tight deadlines
- Commercial collections
- Recommend and create new customer account within company guidelines
- Approve and update records for credit customers (eg
- Doing background checks., setting up credit limits and credit days within the company’s guideline) Follow up calls with customers who are overdue in their payments
- Applying payments to the accounts Answering incoming calls and assisting walk-in customers with their concerns
- Providing customer service for clients on a day-to-day basis
- Maintaining all aspects of Accounts receivables ledger Approve Sales order Preparing inventory data report at stock count
- Withholding Tax and Zero rated exemptions Update account information to maintain customer records.
- Creating and posting of monthly journals for sub/general ledger.
- Prepare month end reports.
ADMINISTRATIVE DIRECTOR
FORCE TECH SECURITY COMPANY
KINGSTON, JAMAICA
02.2011 - 11.2012
- Maintaining all aspects of the office
- Reporting to external auditors
- Preparing all monthly tax returns.
GENERAL MANAGER
SUGAR ISLAND RESTURANT COMPANY
ATLANTA, GEORGIA
05.2010 - 02.2011
- Supervise daily operation
- Manage vendor accounts generating payment cheques as needed
- Purchasing stock (food supplies, stationery, uniform)
- Doing weekly inventory checks
- Maintaining petty cash float
- Liaise with service providers.
ACCOUNTING OFFICER
RANGER PROTECTION & SECURITY SERVICES CO.LTD
KINGSTON, JAMAICA
01.1993 - 04.2010
- Weekly, fortnightly and monthly billing of customers
- Preparation of monthly report of billed, unbilled hours and reconcile to payroll hours
- Preparation of sales report and doing necessary monthly journals
- Purchasing of stationery, office supplies and uniforms
- Maintain in house loan scheme
- Maintain petty cash float Supervise and maintain accounts receivable office
- Preparation of monthly receivable reports and doing monthly journals
- Accept payments and update accounts daily
- Prepare daily lodgment
- Collections from customers on a timely basis
- Account payable functions (manage vendors accounts, generating payment checks)
- Inventory checks
- Bank reconciliation.
Education
Home Health Aide
Center For Career Training
Florida12-2023
Accounting - CAT (ACCA) T1 &T3
Accounting Training College
Jamaica01-2009
Accounting - Certificate
Institute of Management & Production
Jamaica01-1983
Some College (No Degree) - Accounting - Certificate
Durham College Of Commerce
Jamaica06-1981
Skills
- Funds Reconciliation
- Accounts Receivable & Payable
- Team Player
- Attention to Detail
- Data Entry
- Excellent Communication
- Excellent Work Ethic
- Problem Solving Expertise
Timeline
Customer Service Representative
Teleperformance USA
03.2024 - 04.2024
SEASONAL-FULFILLMENT & AT YOUR SERVICE ASSOCIATE
MACYS
11.2023 - 12.2023
ACCOUNT RECEIVABLES OFFICER
ACTIVE HOME CENTRE
12.2012 - 05.2023
ADMINISTRATIVE DIRECTOR
FORCE TECH SECURITY COMPANY
02.2011 - 11.2012
GENERAL MANAGER
SUGAR ISLAND RESTURANT COMPANY
05.2010 - 02.2011
ACCOUNTING OFFICER
RANGER PROTECTION & SECURITY SERVICES CO.LTD
01.1993 - 04.2010
Home Health Aide
Center For Career Training
Accounting - CAT (ACCA) T1 &T3
Accounting Training College
Accounting - Certificate
Institute of Management & Production
Some College (No Degree) - Accounting - Certificate
Durham College Of Commerce
Similar Profiles
Tahkeiya BaisdenTahkeiya Baisden
Teleperformance at Teleperformance USATeleperformance at Teleperformance USA
Terriuana ChapmanTerriuana Chapman
Customer Service Representative at Teleperformance USACustomer Service Representative at Teleperformance USA
La'Destiny DiamondLa'Destiny Diamond
Technical Support Representative at Teleperformance USATechnical Support Representative at Teleperformance USA
Megan BjorkMegan Bjork
Sales and Customer Support at Teleperformance USASales and Customer Support at Teleperformance USA
Lori S. BergerLori S. Berger
Legal Word Processor at CONROY SIMBERGLegal Word Processor at CONROY SIMBERG