Sharon Wenner

• Oversee and coordinate robust program of 400+ volunteers and agency thrift store
• Lead team in effective volunteer management - recruitment, training, retention, and recognition. Maximize performance by monitoring activities and mentoring
• Develop policies, procedures, training programs adhering with Medicare Conditions of Participation and Joint Commission guidelines
• Exceed Medicare 5% COP with 8.2% volunteer participation measured against clinical staff hours. Successfully completed Joint Commission Survey, August 2023, with zero volunteer services findings for correction
• Develop and maintain exceptional relationships. Collaborate with clinical staff to meet patient/family needs
• Direct annual volunteer education, recognition and special events
• Implementing new volunteer management platform to increase efficiency and improve data management
• Plan and budget accurately providing department and thrift store with resources needed to operate smoothly

• Developed and optimized recruitment strategies resulting in 15 minimum new prospects per month. Advertised on social media platforms, volunteer and job portals, community events and presentations, volunteer fairs.
• Instructed 60+ volunteers annually through customized training programs. Assessed applicants' abilities and role appropriateness, discussed alternative opportunities when applicable.
• Administered volunteer onboarding process. Operated and maintained volunteer database. Improved processes increasing retention, data accuracy, efficiency.
• Collaborated with internal partners to understand job requirements and expectations and assigned appropriate volunteers.
• Prepared volunteer evaluations, provided feedback increasing volunteer performance and retention.
• Redesigned in-person training into virtual format in 2020 growing volunteer base by 5% under exceptional circumstances.
• Crafted department processes and procedures, designed training manuals supporting new staff development and shortening learning curves.
• Researched and identified new volunteer management platform.
• Re-energized teen volunteer program growing from 10 volunteers to 60+. Advisor for two actualized Girl Scout Gold Award and one Eagle Scout projects.
• Proofread/copyedited department communications and PR materials, as requested

• Led volunteer orientation and customized training. Assessed volunteer appropriateness for desired role and agency
• Collaborated with clinical team in matching volunteers to patients/families needing companionship/respite. Maintained communication ensuring successful connections.
• Supervised volunteer activities, assured adherence to policies and procedures, codes of conduct, standards. Resolved issues through active listening and education, escalating to manager, as needed.
• Planned and facilitated in-services and volunteer meetings building relationships and collaboration, developing skills and knowledge
• Drafted, proofread, copyedited department communications. Proofread/copyedited for PR, as requested. Identified numerous typos, misspellings, grammar, and consistency mistakes for correction.

• Served high customer volumes during special events, nights, and weekends. Grew repeat customers, regulars, by 20%.
• Performed opening and closing duties. Kept bar presentable and well-stocked to meet customer needs.
• Resolved staff and customer conflicts, actively listening to concerns and finding appropriate resolution.

Group Insurance Division, HR Generalist, 1999-2001

• Coached managers and staff in handling employee relations issues
• Managed onboarding/termination process and ongoing employee support
• Designed and executed campaign enticing employees to apply for open positions increasing internal applications by 5%
• Managed annual compensation cycle for 2,000+ employees
• Supported nationwide activities program for field employees, increasing morale

Group Insurance Division, HR Assistant, 1997-1999

• Documented human resources records and maintained confidentiality of sensitive personal information.
• Answered employee inquiries regarding benefits, policies, and programs
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Maintained office supplies, distributed mail and processed invoices for payment.
• Drafted, proofread, and copyedited correspondence, newsletters, training materials.
• Supported onboarding/termination process and ongoing employee support
• Developed campaign to entice current employees to apply for open positions increasing internal applications by 5%.
• Supported annual compensation cycle for 2,000+-employees.
• Redesigned employee rewards and recognition program increasing participation by over 50%.
• Designed and executed nationwide activities program for field employees, increasing morale.
• Researched, Designed, and Delivered Family and Medical Leave Act (FMLA) Training, facilitated 24 sessions.
• Designed Manager's Survival Kit: user-friendly HR manual increasing manager knowledge, ease of information access, and accurate policy application.
• Managed HR content for division's intranet

Administrative Assistant, Environmental Claims Division, 1995-1997

• Supported Environmental Claims Division Manager and staff.
  Created/composed reports, emails, correspondence, proofread/copyedited for accuracy.
• Managed filing system, entered data and completed other clerical tasks.
  Assisted coworkers and staff members with special tasks on daily basis.
  Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  Continually improved daily operations, client communication, recordkeeping and data entry resulting in increased efficiency.
• Volunteered to help with special projects of varying degrees of complexity.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Organized logistics and materials for meetings and took detailed notes for later dissemination to key stakeholders.
• Assisted in development and implementation of new administrative procedures.