Sharon West
Stephenville,Texas
Summary
Reliable team player focused on enhancing customer satisfaction through effective communication and process improvement. Recognized for problem-solving abilities and dedication to supporting team objectives and operational excellence.
Overview
20
20
years of professional experience
Work History
Team Member
Tractor Supply Company
Stephenville, Texas
11.2023 - Current
- Assisted customers with product selection and inquiries.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to enhance customer service experience.
- Participated in training new employees on store procedures and policies.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Identified opportunities for process improvements within the department.
- Participated in regular training sessions to improve product knowledge and service skills.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Credit Administrative Assistant
InterBank
Stephenville, Texas
08.2021 - 12.2024
- Maintained accurate customer records in the credit management system.
- Maintained accurate records of all customer interactions in accordance with established guidelines.
- Managed credit application processing and documentation for clients.
- Assisted in maintaining accurate customer credit files and records.
- Coordinated communication between clients and credit department staff.
- Supported loan officers with paperwork and client inquiries efficiently.
- Performed periodic reviews of existing customer accounts to ensure accuracy of data.
- Maintained accurate records of customer account activity and updated database accordingly.
- Assisted customers with inquiries related to credit accounts and payment options.
- Provided support for the issuance of loans by assisting with loan applications and processing paperwork related to loan approvals.
- Generated documents such as invoices, statements of account, letters of credit.
- Processed customer payments, including checks, ACHs, wires, and credit card transactions.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
Bookkeeper
Texas Angus Association
Stephenville, Texas
05.2020 - 08.2021
- Managed daily financial transactions and maintained accurate records.
- Reconciled bank statements with accounting records regularly.
- Utilized accounting software to streamline bookkeeping processes efficiently.
- Collaborated with team members to ensure data accuracy and integrity.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Generated invoices for clients and tracked payments received from customers.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections.
- Performed account analysis as required by management.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Prepared financial statements, including balance sheets and income statements, for review by management.
- Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
Substitute Teacher, K-5
Stephenville ISD
Stephenville, Texas
01.2017 - 03.2020
- Managed classroom environments to ensure student engagement and safety.
- Maintained classroom organization and provided support for various activities.
- Demonstrated flexibility by adapting to different classroom settings and grade levels.
- Provided instruction to students in the absence of a full-time teacher.
- Monitored student behavior and maintained a safe learning environment.
- Utilized effective questioning techniques during lectures or class discussions.
- Encouraged students to think critically about their work and ask questions when needed.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Engaged students in discussions to promote interest and drive learning.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Addressed individual student needs and accommodated learning differences.
- Utilized positive reinforcement to motivate students.
- Encouraged student participation and active learning in the classroom.
- Fostered a positive learning environment that promoted mutual respect.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
Office Supervisor
Middle Trinity Groundwater Conservation District
Stephenville, Texas
07.2005 - 01.2017
- Supervised daily office operations and staff activities at conservation district.
- Coordinated meetings and communicated updates to stakeholders and team members.
- Developed and implemented office procedures for improved efficiency and organization.
- Maintained accurate records of correspondence, reports, and other documents.
- Collaborated with management on strategic initiatives for groundwater conservation projects.
- Resolved customer complaints regarding products or services offered by the company.
- Managed payroll processing functions for all employees in the department.
- Organized corporate events such as conferences, seminars or workshops.
- Processed invoices from vendors in a timely manner to avoid late payment penalties.
- Planned staff and training meetings and scheduled conference rooms.
- Compiled data from various sources into spreadsheets for analysis purposes.
- Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Reviewed incoming correspondence to determine appropriate action to be taken on each item.
- Scheduled meetings, appointments and travel arrangements for management personnel.
- Prepared documents required for legal proceedings such as contracts or agreements.
- Assessed operational costs associated with various projects or tasks assigned by management.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Administered payroll and maintained proper documentation of employee personnel.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Used judgment and initiative in handling confidential matters and requests.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Coded and entered daily invoices with in-house accounting software.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Analyzed financial activities of department to share budgetary input with managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Entered and maintained accurate data in company databases.
- Verified data integrity and corrected discrepancies as needed.
- Processed incoming documentation and ensured timely information entry.
- Managed confidential information with strict adherence to company policies.
- Utilized spreadsheet software for organizing and analyzing data sets.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Developed educational programs aligned with organizational goals and standards.
- Facilitated partnerships with community organizations to expand educational resources.
- Oversaw budget management for educational programs, ensuring resource allocation efficiency.
- Analyzed data from program evaluation activities to identify areas needing improvement or modification.
- Established partnerships with community organizations to offer additional resources for students.
Education
Bachelor of Science - Business Administration
Tarleton State University
Stephenville, Texas, TX12-1999
Skills
- Customer service
- Team collaboration
- Process improvement
- Effective communication
- Time management
- Problem solving
- Relationship building
- Team building
- Leadership qualities
- Dependability and reliability
- Attention to detail
- Record maintenance
- Client communication
- Conflict resolution
- Progress assessments
- Staff education and training
- Activity analysis
- Documentation skills
- Goal setting experience
- Document management
- Task prioritization
- Self motivation
- Problem-solving abilities
- Analytical skills
- Stress Management Methods
- Outcome planning
Languages
Spanish
Limited
References
References available upon request.
Timeline
Team Member
Tractor Supply Company
11.2023 - Current
Credit Administrative Assistant
InterBank
08.2021 - 12.2024
Bookkeeper
Texas Angus Association
05.2020 - 08.2021
Substitute Teacher, K-5
Stephenville ISD
01.2017 - 03.2020
Office Supervisor
Middle Trinity Groundwater Conservation District
07.2005 - 01.2017
Bachelor of Science - Business Administration
Tarleton State University