Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Sharon Whatley

Montgomery,AL

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

6
6
years of professional experience

Work History

Store Manager

Dollar Genral
08.2021 - 07.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Manager

Dollar General
08.2020 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Rickenbacker's Coffee Shop Manager

Maxwell AFB
06.2018 - 08.2020
  • Set up daily drawers, verified totals and prepared cash deposits.
  • Oversaw daily coffee shop operations according to company policies.
  • Taught staff how to avoid conflicts by anticipating customer needs.
  • Delivered exceptional levels of customer service by expertly training and managing staff.
  • Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
  • Recruited, hired and trained baristas to handle workload with quality service.
  • Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
  • Administered payroll and maintained employee records.

Bartender

Maxwell AFB
09.2017 - 08.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Club Operations Assistant

Maxwell AFB
09.2017 - 06.2018
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.

Education

No Degree - Criminal Justice

Troy University
Troy, AL
05.2013

Skills

  • Microsoft Outlook
  • Staff Training
  • Policies and Procedures
  • Accurate Cash Handling
  • Microsoft Windows
  • Order Supplies
  • Microsoft Office
  • Store Opening and Closing Procedures
  • Time Management
  • Microsoft Excel
  • Inventory Management

Timeline

Store Manager

Dollar Genral
08.2021 - 07.2023

Assistant Manager

Dollar General
08.2020 - 08.2021

Rickenbacker's Coffee Shop Manager

Maxwell AFB
06.2018 - 08.2020

Bartender

Maxwell AFB
09.2017 - 08.2020

Club Operations Assistant

Maxwell AFB
09.2017 - 06.2018

No Degree - Criminal Justice

Troy University

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Sharon Whatley