Sharon Whatley
Montgomery,AL
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Store Manager
Dollar Genral
2749 Lower Wetumpka Road
08.2021 - 07.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager
Dollar General
8990 Atlanta Highway
08.2020 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Rickenbacker's Coffee Shop Manager
Maxwell AFB
54 Chestnut Street Building 680
06.2018 - 08.2020
- Set up daily drawers, verified totals and prepared cash deposits.
- Oversaw daily coffee shop operations according to company policies.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Recruited, hired and trained baristas to handle workload with quality service.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Administered payroll and maintained employee records.
Bartender
Maxwell AFB
375 West Drive Building 144
09.2017 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Club Operations Assistant
Maxwell AFB
375 West Drive Buliding 144
09.2017 - 06.2018
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
Education
No Degree - Criminal Justice
Troy University
Troy, AL05.2013
Skills
- Microsoft Outlook
- Staff Training
- Policies and Procedures
- Accurate Cash Handling
- Microsoft Windows
- Order Supplies
- Microsoft Office
- Store Opening and Closing Procedures
- Time Management
- Microsoft Excel
- Inventory Management
Timeline
Store Manager
Dollar Genral
08.2021 - 07.2023
Assistant Manager
Dollar General
08.2020 - 08.2021
Rickenbacker's Coffee Shop Manager
Maxwell AFB
06.2018 - 08.2020
Bartender
Maxwell AFB
09.2017 - 08.2020
Club Operations Assistant
Maxwell AFB
09.2017 - 06.2018
No Degree - Criminal Justice
Troy University