SHARON WHITEHEAD
Burleson,TX
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Ambitious and determined Administrative Assistant and Customer Service Specialist. Professional demeanor maintained at all times; Caring and hardworking with excellent interpersonal communication skills. Proficient in computer software applications. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Guard/Detention Officer
Texas Industrial Security
Fort Worth, Texas
12.2008 - Current
- Maintain control and custody of inmates from the Federal Bureau of Prisons when admitted into the hospital
- Screen visitors and other personnel when entering the area, making sure no unauthorized individuals go where they shouldn't
- Monitor conduct of prisoners, according to established policies, regulations, and procedures, in order to prevent escape or violence
- Inspect conditions of restraints, in order to prevent escapes
- Record information, such as prisoner identification, and incidences of inmate disturbance as well as watch calls to the Federal Bureau of Prisons
- Provide to supervisors oral and written reports of any inmate disturbances and rule violations, and unusual occurrences.
Consultant
E Autos L.L.C
Haltom City, Texas
01.2007 - 08.2007
- Provided administrative support while consulting with the business owner to identify problems with current accounting and inventory procedures, was successful in reorganizing these procedures by reviewing records, data and analyzing the day to day accounting and inventory process
- Researched, analyzed and implemented a new accounting and dealership software along with creating and maintaining a new filing system
- Researched federal, state and local laws and regulations that affected used-vehicle sales along with the process of Title DMV registration and title processing
- Successful in bringing the inventory and banking reports up to date
- Accomplished goal of meeting deadlines with the bank and in return owner was approved for more than a 250,000.00 dollar floor plan.
Owner/Investor
Real Estate Investments
Fort Worth, Texas
08.2003 - 12.2006
- Instrumental in researching the process of real estate investments, acquiring knowledge of how to analyze information on property values, taxes, zoning, population growth and traffic volume in order to determine if properties should be acquired for resale
- Negotiated sales and purchase contracts, planned, scheduled, coordinated general maintenance, major repairs, and remodeling of construction
- Evaluated information to determine compliance with standards using individual judgment to determine whether events or processes comply with laws, regulations and standards
- Accomplishments: First property was sold in only two days after renovations, grossing a 45,000.00 profit.
Catering Coordinator
Holiday Inn
Fort Worth, Texas
01.2002 - 11.2002
- Administrative Assistant to all sales staff and department managers
- Responsible for composing and typing all routine correspondence, including but not limited to contracts and booking confirmations
- Kept up with various reports Spur, GRC and Daily Market Segmentation
- Responded to and resolved, customer issues and inquiries
- Conducted site visits with potential clients
- Managed and submitted monthly transaction totals to headquarters, coordinated conference and meeting space, including arranging catering, business and technical equipment setup
- Accomplishments: Chosen by the staff and management for the Above and Beyond Award.
Education
High School Diploma -
Skills
- Accounting
- Administrative support
- Advertising
- Banking
- Business owner
- Consulting
- Contracts
- Customer service
- Filing
- Policies
- Sales
- Taxes
- Typing
- De-Escalation Techniques
- Punctuality
- Reporting Skills
- Visitor Assistance
- Customer Service
- Incident Reporting
- Employee and Visitor Screening
- Reliability
- Professional Demeanor
- Data Entry
- Attentive and Observant
- Team Player
- Active Listening
- Cooperative Attitude
- Reliable and Responsible
- Detailed Activity Logs
- Honest and Dependable
- Federal and State Regulation Compliance
Accomplishments
- Chosen for the Officer of the month by Texas Industrial Security
- Chosen by the staff and management for the Above and Beyond Award
- Accomplished goal of meeting deadlines with the bank and in return owner was approved for more than a 250,000.00 dollar floor plan for E Autos LLC.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guard/Detention Officer - Texas Industrial Security
12.2008 - Current
Consultant - E Autos L.L.C
01.2007 - 08.2007
Owner/Investor - Real Estate Investments
08.2003 - 12.2006
Catering Coordinator - Holiday Inn
01.2002 - 11.2002
Kings Hill Christian Academy - High School Diploma,
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