Sharon Wilcox
Enola,PA
Summary
Dynamic Design Consultant with a proven track record at Interiors Home, adept in Adobe Creative Suite and client communication. Excelled in transforming client visions into innovative designs, significantly enhancing residential functionality. Skilled in fostering team collaboration and strategic thinking, ensuring project excellence and client satisfaction without exceeding budget constraints.
Overview
13
13
years of professional experience
Work History
Design Consultant
Interiors Home
02.2020 - Current
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Managed multiple concurrent projects while meeting and maintaining attention to detail.
- Optimized space planning for improved functionality in residential spaces.
- Presented comprehensive design proposals using 3D renderings, color boards, and material samples for client approval.
- Sales computer entry with optimal detailed options to completely
Front Desk Manager
Crunch Fitness
02.2019 - 09.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Assistant Manager
Talbots
04.2015 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducting monthly new merchandise store floor panning, set up to optimize new arrivals
- Receiving daily packages of merchandise
- Delegating tasks to obtain needs for store
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
Sales Associate
JCrew
02.2012 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma - Business
Palmyra High School
Palmyra, PA06.1985
Skills
- Great attention to detail
- Strategic thinking
- Adobe creative suite
- Web design proficiency
- Client communication
- Digital illustration
- Visual storytelling
- Interactive design
- Organization skills
- Sketching and rendering
- Project requirements
- Design research
- Color theory
- Design collaboration
Antiques is a hobby of mine. While living in Germany, I worked for an Antique Dealer from Belgium.
We would travel to Belgium and France to purchase antique furniture to sell on American military bases.
Additional Information
In closing I do enjoy being creative and the beauty of design in all directions. Thur architecture and fashion, nature has given us all its glory with colors.
Timeline
Design Consultant
Interiors Home
02.2020 - Current
Front Desk Manager
Crunch Fitness
02.2019 - 09.2019
Assistant Manager
Talbots
04.2015 - 01.2018
Sales Associate
JCrew
02.2012 - 05.2015
High School Diploma - Business
Palmyra High School
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