Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Williams

Beaumont,Texas

Summary

Dedicated professional with a proven track record at LifeSpan, enhancing patient independence through exceptional personal hygiene assistance and vital signs monitoring. Expert in managing high-stress situations, evidenced by increased customer loyalty at Conn's Call Center. Skilled in both patient care and developing rapport, achieving top-tier satisfaction and safety standards.

Overview

12
12
years of professional experience

Work History

Home Health Aide

LifeSpan
04.2016 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.

Member Service Representative

Conn's Call Center
08.2014 - 09.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Assisted members with account management, including updating personal information and setting up automated payments.

Customer Service Representative

Goodwill Store
05.2012 - 10.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Certified Nurse Aide - Certified Nurse Aide

Lamar Institute of Technology
Beaumont, TX
11.2016

Skills

  • Patient Care
  • Meal Preparation
  • Personal Hygiene Assistance
  • Feeding Assistance
  • Vital signs monitoring
  • Bathing Assistance
  • Housekeeping
  • First aid and safety
  • Client documentation
  • Patient transportation
  • Medication organization
  • Medical Charting

Timeline

Home Health Aide

LifeSpan
04.2016 - Current

Member Service Representative

Conn's Call Center
08.2014 - 09.2016

Customer Service Representative

Goodwill Store
05.2012 - 10.2014

Certified Nurse Aide - Certified Nurse Aide

Lamar Institute of Technology

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Sharon Williams