Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
References
Timeline
Generic

Sharon Williams

Fairview Heights,IL

Summary

Dynamic professional with a rich background in child advocacy and administrative roles, notably at CASA of Southwestern Illinois. Excelled in multilingual communication and Microsoft Office, blending emotional intelligence with clerical expertise to enhance organizational efficiency. Achieved significant improvements in service delivery by leveraging teamwork and research skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Court Appointed Special Advocate (volunteer)

CASA of Southwestern Illinois
St. Clair County, IL
11.2023 - Current
  • Advocate for the best interest of children in St
  • Clair County, IL who have experienced abuse or neglect
  • Work with child welfare professionals, educators and service providers to ensure that judges have the information they need to make the most well-informed decision for each child
  • Review documents and conduct interviews with the child, family, and other interested parties
  • Maintain regular contact with the social service worker(s) assigned to the child and family
  • Investigate placement alternatives
  • Attend court proceedings and related meetings
  • Consult with volunteer coordinators, plan, prepare, and receive evaluation and feedback

Owner

Shartastic Creations, LLC
01.2010 - 12.2025
  • Home baking cakes, cupcakes and confections
  • Accurate measurements and proper mixing techniques
  • Different decorating techniques, buttercream piping, fondant decorations, royal icing detailing, stenciling and ganache drips
  • Time management
  • Track supplies and restock as needed
  • Track finances and accounting
  • Manage marketing and sales
  • Customer service management
  • Comply with relevant laws and standards

Family Case Manager

East Side Health District
East St. Louis, IL
03.2018 - 03.2020
  • Accomplish clients' care by assessing treatment needs
  • Plan, organize, deliver independent counseling, and monitor medical conditions of high-risk prenatal clients at home and in clinic setting
  • Develop treatment plan
  • Investigate and establish contact with individuals, families, or community agencies to facilitate the delivery of services offered through local health care agencies, and through social and human services agencies.
  • Provide ongoing services as needed.
  • Assuring that all program standards and procedures as outlined by the Illinois Department of Public Health, Department of Human Services and East Side Health District are met.
  • Work collaboratively with professionals in other disciplines to ensure continuity of health care.
  • The position requires local travel, and occasionally, out-of-town travel for meetings, conferences, etc.

Qualifications

HR Assistant / Office Administrator

ACF Industries
St. Charles, MO
03.2017 - 03.2018
  • Assist the HR department in carrying out various human resources programs and procedures for all the company employees
  • Conducting audits of various benefits and HR programs as needed to recommend corrective action
  • Updating HR related spreadsheets/programs with employee changes requests and processes paperwork
  • Assist with the paper processing of terminations for HR systems and related vendors
  • Filing papers and maintaining the electronic employee file database (DocuFree); ensuring accuracy of the data
  • Perform bank deposit accounting-related reconciliations for bank accounts
  • Process accounts receivable bills and vouchers for payment; including tracking expenditures for budgets
  • Prepare the necessary Accounting spreadsheets and reports for the productions of checks for mailing/distribution
  • Responsible for the facilities day-to-day operations to include but not limited to office equipment, supplies, keys, etc
  • Responsible for all aspects of travel/expense reporting for the headquarters' management team (if needed)
  • Other duties, projects, or analysis as required based on the needs of the team and perform such other duties as may be assigned by the Company at its discretion from time to time

Administrative Assistant / Payroll Clerk (Contract)

Washington University in St. Louis
St. Louis, MO
07.2016 - 03.2017
  • Responsible for various administrative activities related to Facilities Planning & Management
  • Interface via phone, email, etc
  • With internal and external constituencies who require service from the department Facilities Planning & Management
  • Receive visitors to the department of Facilities and zone office(s); answer incoming phone lines and assist visitors/staff/etc
  • As assigned
  • Provide filing/record keeping support as assigned
  • Process employees' paychecks by collecting their payroll data and time cards
  • Calculate pay according to hours worked incorporating leaves and overtime
  • Enter data from employee time cards into Maximo and HRMS
  • Create outage notices

PTO/PTA Secretary (Volunteer)

Pontiac-William Holliday School
Fairview Heights, IL
05.2014 - 05.2015
  • Handled basic secretarial duties such as, copying, faxing and photocopying
  • Helped Coordinate Parent teacher conferences once a month
  • Organized school fund raisers and made sure fundraising goals were achieved
  • Updated faculty and students about upcoming school activities, programs and events

Social Legal Assistant (Intern)

Dutch Council for Refugees
, Netherlands
12.2012 - 07.2013
  • Assigned and managed case files for refugees seeking asylum
  • Handled legal correspondence between lawyers, embassy and international consulates
  • Handled confidential documents and information
  • Research data regarding statutes, decisions, legal articles and codes
  • Mediate between client and external agencies such as asylum lawyers and Immigration-Naturalization service

Human Resource Assistant / Admin

Social Security Office
Amsterdam, Netherlands
06.2009 - 08.2012
  • Assist employees with benefit, labor and compensation related questions
  • Provide advice on company policies and procedures to employees
  • Served as a liaison between management and employees by handling questions, interpreting policies and helping resolve work-related problems
  • Maintain financial records
  • Collect and process timekeeping information for all employees
  • Handle basic administrative tasks such as, emailing, photocopying and printing

Front Office Representative

HousingNet N.V.
, Netherlands
10.2008 - 10.2009
  • Answer incoming calls using a multi-line phone system
  • Answer customer inquiries by identifying desired information; researching, locating and providing information
  • Assist customers with any technical issues experienced with website and escalate any issues to management appropriately
  • Meet Quality Assurance Requirements and other key performance metrics
  • Perform basic administrative tasks such as, photocopying, printing and emailing

Education

Bachelors - Sociology

Southern New Hampshire University
Manchester
11-2026

Skills

  • Multilingual
  • Typing
  • Microsoft Office
  • Emotional intelligence
  • Teamwork
  • Clerical
  • Child advocacy
  • Research

Accomplishments

Dean’s List, Fall 2024

Honor Roll, Summer 2024, Fall 2024

Languages

English
Native/ Bilingual
Dutch
Native/ Bilingual

Affiliations

Baking, travel, volunteering, sports.

Certification

  • Illinois Food Handler 2021-2025

References

References available upon request.

Timeline

Court Appointed Special Advocate (volunteer)

CASA of Southwestern Illinois
11.2023 - Current

Family Case Manager

East Side Health District
03.2018 - 03.2020

HR Assistant / Office Administrator

ACF Industries
03.2017 - 03.2018

Administrative Assistant / Payroll Clerk (Contract)

Washington University in St. Louis
07.2016 - 03.2017

PTO/PTA Secretary (Volunteer)

Pontiac-William Holliday School
05.2014 - 05.2015

Social Legal Assistant (Intern)

Dutch Council for Refugees
12.2012 - 07.2013

Owner

Shartastic Creations, LLC
01.2010 - 12.2025

Human Resource Assistant / Admin

Social Security Office
06.2009 - 08.2012

Front Office Representative

HousingNet N.V.
10.2008 - 10.2009

Bachelors - Sociology

Southern New Hampshire University
Sharon Williams